Client Engagement Manager

Designation: Client Engagement Manager

Experience: 3-5 Years

Location: Gurgaon

P.E. Analytics Ltd. is looking for a dynamic and client-focused Client Engagement Manager with 3-5 years of experience to manage client relationships, coordinate internal teams, ensure smooth delivery, and contribute to business growth.

Key Responsibilities

• Manage and develop strong, long-term relationships with existing clients and key stakeholders.
• Act as the primary point of contact for clients, understand their requirements, and ensure timely resolution of queries and concerns.
• Coordinate with internal teams to ensure timely and high-quality delivery of client requirements.
• Handle and guide the team, allocate responsibilities, monitor performance, and ensure team members meet defined targets and deliverables.
• Conduct regular client meetings, business reviews, follow-ups, and performance discussions.
• Ensure effective communication and coordination between clients, team members, and internal departments.
• Monitor project/account progress, timelines, deliverables, and overall client satisfaction.
• Identify opportunities for upselling, cross-selling, account expansion, and long-term business growth.
• Prepare client presentations, reports, proposals, and account performance updates.
• Address client escalations and coordinate with relevant teams to ensure effective and timely resolution.
• Mentor and support team members to improve productivity, service quality, and client-handling capabilities.
• Track team and account-level KPIs and take corrective action wherever required.
• Support client onboarding and ensure a smooth transition from sales to delivery.
• Maintain accurate records of client interactions, account activities, opportunities, and feedback.
• Work closely with Sales, Operations, Analytics, Delivery, and Leadership teams to achieve business and client objectives.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
• 35 years of relevant experience in Client Engagement, Account Management, Customer Success, Business Development, or a similar role.
• Prior experience in team handling and people management.
• Strong client relationship and stakeholder-management skills.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and problem-solving abilities.
• Ability to manage multiple clients, projects, and priorities simultaneously.
• Strong leadership, coordination, and decision-making skills.
• Good knowledge of MS Office/Google Workspace and CRM tools.
• Strong commercial awareness with the ability to identify business opportunities.