Client Engagement Manager

Role Purpose

The Engagement Manager is responsible for the overall account strategy, client relationship, and commercial performance of assigned accounts, ensuring delivery of agreed objectives and long-term value.

Responsibilities

Account Management

• Own and drive the account strategy and roadmap.
• Align business priorities with client objectives.
• Build and maintain strong client relationships.

Performance & Governance

• Monitor KPIs and service performance.
• Lead governance meetings and executive reviews.
• Manage risks, issues, and escalations.

Commercial Management

• Own account profitability and financial performance.
• Support contract negotiations and growth opportunities.
• Ensure delivery of expected business value.

Leadership

• Lead and develop Operations Managers.
• Drive alignment across teams and stakeholders.
• Resolve cross-functional challenges and escalations.

Requirements

• 8+ years of experience in consulting, procurement, supply chain, or related leadership roles.
• Proven experience managing commercial and financial performance, with a strong focus on cost optimization.
• Strong understanding of procurement and outsourced service delivery environments.
• Solid business and financial acumen, including KPI management, budgeting, forecasting, and value realization.
• Demonstrated ability to lead and influence cross-functional teams in complex environments.
• Excellent stakeholder management, communication, and relationship-building skills.
• Client-focused mindset with a strong commitment to delivering measurable business value.
• Results-driven, accountable, and proactive in driving outcomes.
• Collaborative, adaptable, and solution-oriented approach.