Client Engagement Specialist

Role Overview

The Client Engagement Specialist will be responsible for managing client relationships, coordinating capability-building initiatives, ensuring seamless execution of engagements, and maintaining consistent communication with stakeholders. The role requires strong organisational skills, relationship management, and the ability to manage multiple client accounts and deliverables.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary coordination point for assigned client accounts.
• Build and maintain professional relationships with client stakeholders.
• Understand client requirements and coordinate appropriate solutions with internal teams.
• Conduct regular follow-ups, gather feedback, and ensure client satisfaction.
• Identify opportunities for continued engagement and additional services.

2. Program Coordination & Execution

• Coordinate capability-building programs, workshops, leadership sessions, assessments, and other interventions.
• Manage session schedules, facilitator coordination, participant communication, and logistical arrangements.
• Ensure timely execution of planned initiatives in accordance with agreed deliverables.
• Coordinate with external trainers, consultants, and subject matter experts.
• Maintain program calendars and execution trackers.

3. Documentation & Reporting

• Prepare meeting minutes, program updates, engagement summaries, and client reports.
• Maintain client documentation, training records, feedback reports, and action trackers.
• Consolidate participant feedback and support the preparation of program effectiveness reports.
• Ensure accuracy and timely submission of client deliverables.

4. Stakeholder & Internal Coordination

• Collaborate with the Strategy Lead to translate client requirements into actionable plans.
• Coordinate with internal teams, facilitators, and external partners.
• Track pending activities, dependencies, and timelines.
• Escalate execution challenges and proactively recommend solutions.

5. Client Experience & Continuous Improvement

• Ensure a professional and consistent client experience across engagements.
• Monitor client feedback and identify areas for improvement.
• Support the implementation of engagement processes and service standards.
• Contribute to strengthening client retention and long-term partnerships.

Required Qualifications & Skills

• Bachelor's degree in Business Administration, Management, Communications, or a related field.
• 2–5 years of experience in client servicing, account coordination, program management, consulting support, or related roles.
• Strong written and verbal communication skills.
• Excellent coordination, multitasking, and stakeholder management abilities.
• Proficiency in Microsoft Office, Google Workspace, and presentation tools.
• Ability to work independently, manage deadlines, and maintain attention to detail.
• Experience in consulting, training services, or professional services is an advantage.

Work Location: In person