Client Executive

The Client Executive will serve as a top-level manager in a successful, growing firm. They will interact regularly with senior representatives of current and prospective clients. The Client Executive will oversee all client relations for a particular client or multiple clients, including project team performance and overall client satisfaction. The Client Executive will have extremely strong inter-personal skills with an aggressive, yet personable, demeanor.

Your Impact Strategic Leadership

• Contribute to the development and execution of the firm’s strategic initiatives and long-term growth objectives.
• Partner with firm leadership to identify opportunities that strengthen client relationships, operational performance, and market presence.
• Leverage corporate resources and cross-functional support teams to achieve business and client goals.

Operational Leadership

• Provide oversight for project delivery, client service, and team performance across assigned clients and projects.
• Promote operational consistency, accountability, and execution of firm standards, processes, and best practices.
• Monitor overall client satisfaction and collaborate with project leadership to proactively address concerns and drive successful outcomes.

Marketing & Business Development

• Develop and maintain strong relationships with current and prospective clients.
• Collaborate with Marketing and Business Development teams to identify new opportunities, support pursuit strategies, and expand market presence.
• Represent the firm in client meetings, industry events, and professional organizations.

Management & Leadership

• Foster a collaborative and high-performing team environment focused on mentorship, professional development, and accountability.
• Support staffing strategy, workforce planning, and recruitment efforts to align with operational and business needs.
• Provide leadership and guidance to project teams while promoting the firm’s culture and client service standards.

Here’s What You’ll Need

• Registered Architect license required.
• Minimum of 15 years of experience in the architectural profession.
• Minimum of 10 years of experience leading project teams, client relationships, and project delivery processes.
• Prior K-12 and/or Higher Education project experience required.
• Strong leadership, relationship management, and business development skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Proven ability to manage multiple priorities while maintaining a high level of client service and operational performance.