Client Experience & Admin Associate

We are looking for a detail-oriented and friendly Client Experience & Admin Associate to join our team. This role involves a mix of administrative support and customer service, working closely with both retail and corporate clients.

Key Responsibilities

Administrative Duties

Handle general administrative tasks

Support daily operations to ensure timely and accurate fulfilment of orders

Manage order tracking and internal coordination

Customer Service

Respond to customer enquiries via email, WhatsApp, telephone and social media.

Liaise with customers on orders, including corporate and retail clients

Provide timely updates and ensure a smooth customer experience.

Record details of enquiries and customer interactions including actions taken in the system.

Bridal & Event Support

Assist bridal customers with enquiries

Recommend suitable floral concepts and décor ideas

Prepare and share proposal decks

Sales & Coordination

Follow up on leads and enquiries

Coordinate with internal team on order fulfilment

Invoicing & Documentation

Prepare invoices and quotations

Maintain proper records of orders and client communications

What We’re Looking For

Friendly, organised, and detail-oriented

Strong communication skills (written & verbal)

Comfortable handling customer enquiries via WhatsApp and email

Able to multitask and work in a fast-paced environment

Proactive and willing to learn

Job Types: Full-time, Fresh Graduate

Benefits:
Employee discount

Promotion to permanent employee

Work Location: In person

Job Types: Full-time, Permanent, Fresh Graduate

Pay: $2,000.00 - $3,500.00 per month

Benefits:
Employee discount

Promotion to permanent employee

Work Location: In person