Client Experience & Grooming Operations Assistant

Client Experience & Grooming Operations Assistant

Kailua Pets Dog Grooming Spa | Kailua, HI
Part-time | Starting at $18/hour

Kailua Pets is looking for a warm, capable and highly dependable person to become a key part of our growing grooming team.

This is not a traditional receptionist or seated front-desk position. Kailua Pets is an active working grooming spa, and this role moves throughout the business.

Your primary area of ownership will be client communication and follow-through. As we grow, we need one person paying close attention to calls, messages, scheduling, rebooking, client questions and follow-up so nothing falls through the cracks.

At the same time, you will be trained as a working member of our grooming team. We will fully train the right person in our bathing, drying, dog-handling and grooming-prep systems so you understand how the business operates and can step in wherever help is needed.

What you will do

• Answer and return client calls and messages
• Schedule, rebook and adjust appointments
• Follow up with new and existing clients
• Make sure questions, messages and promised callbacks are completed
• Greet clients and assist with dog check-in and check-out
• Maintain accurate client and dog information
• Assist with payments and daily client communication
• Help maintain our client follow-up and rebooking systems
• Schedule prepared social media content and help keep online communication consistent
• Train fully in Kailua Pets bathing and grooming-prep procedures
• Bathe, dry, brush, comb and prep dogs as needed
• Safely handle and move dogs throughout the grooming process
• Help with laundry, cleaning, disinfecting, restocking and maintenance
• Step into whatever part of the operation needs help at that moment

You may be a strong fit if you

• Communicate clearly, warmly and confidently
• Are comfortable speaking with clients both in person and by phone
• Notice what needs to be done and follow through
• Are organized and good at keeping track of many small details
• Enjoy variety rather than sitting at a desk throughout the day
• Are comfortable learning scheduling, communication and social media tools
• Enjoy dogs and want to learn professional dog handling and grooming care
• Are comfortable with physical work and being on your feet
• Can move easily between client communication, computer work, dogs, cleaning and shop responsibilities
• Take pride in completing work carefully and well
• Ask when something is unclear rather than allowing it to be missed

Professional grooming experience is not required. Kailua Pets has a structured in-house training program and is willing to teach the right person.

Schedule

This position will initially be approximately 9:00 a.m. to noon Monday through Friday, although the exact schedule has some flexibility.

Additional hours may become available over time for someone who has schedule flexibility and becomes a strong member of the bathing and grooming team.

The most likely path to additional hours will be through bathing, drying, prep and other grooming-support work.

Pay

Starting at $18/hour

Higher starting pay may be considered for substantial directly relevant experience, particularly in:

• Fast-paced reception or client service
• Marketing or social media
• Professional dog bathing or grooming
• Veterinary, grooming, salon, spa or similar service-business operations

About Kailua Pets

Kailua Pets is an independently owned dog grooming spa in Kailua. We focus on skilled grooming, healthy skin and coat, thoughtful handling and building long-term trust with both dogs and their people.

We maintain high standards while creating a kind, professional and supportive working environment.

We are looking for someone who wants to become a reliable part of that team.

Kailua Pets, Beautiful Grooms Built on Trust.

Pay: From $18.00 per hour

Work Location: In person