Client Experience & Operations Coordinator

At Lajori's Beauty Bar & Spa, we believe confidence starts with healthy skin.

We specialize in corrective skincare, advanced aesthetic treatments, laser services, and personalized treatment plans designed to help every client achieve real, lasting results. We are passionate about educating our clients, delivering exceptional experiences, and creating an environment where every person feels seen, cared for, and confident.

Our mission is simple:

Educate. Correct. Empower.

As our business continues to grow, we're looking for a Client Experience & Operations Coordinator who shares our passion for excellence, hospitality, organization, and creating meaningful client relationships.

Position Summary

This is not a traditional receptionist position.

The Client Experience & Operations Coordinator is responsible for creating an exceptional luxury client experience while supporting the daily operations that keep our spa organized, efficient, and growing.

You will serve as the bridge between client care, administrative operations, marketing execution, and business growth.

Every interaction you have should reflect our commitment to professionalism, education, and exceptional service.

If you enjoy creating memorable experiences, staying organized, solving problems, and taking pride in helping a business succeed, we'd love to meet you.

Primary ResponsibilitiesClient Experience

• Welcome every client with warmth, professionalism, and genuine hospitality.
• Provide exceptional customer service before, during, and after every visit.
• Answer incoming phone calls, text messages, emails, and online inquiries promptly and professionally.
• Schedule appointments accurately and efficiently.
• Confirm appointments and reduce cancellations and no-shows.
• Assist clients with treatment recommendations, memberships, retail products, and spa services.
• Ensure every client leaves feeling valued and excited to return.
• Address client concerns professionally and escalate issues when appropriate.

Daily Operations

• Complete opening and closing procedures.
• Maintain a clean, organized, and welcoming reception area.
• Assist with laundry, restocking supplies, and maintaining treatment rooms.
• Process payments accurately.
• Maintain client records and documentation.
• Update client trackers and administrative reports.
• Support providers throughout the day to ensure smooth operations.
• Assist with inventory counts and retail organization.
• Follow all company policies, confidentiality standards, and operational procedures.

Client Retention & Business Growth

• Encourage clients to pre-book future appointments.
• Educate clients about memberships, packages, and promotions.
• Recommend professional skincare products that support treatment plans.
• Follow up with new clients after appointments.
• Re-engage inactive clients through approved outreach campaigns.
• Request Google reviews from satisfied clients.
• Help strengthen long-term client relationships and loyalty.

Marketing & Community Engagement

• Assist with Google Business Profile posts.
• Help capture before-and-after photos and videos.
• Assist with social media content creation and scheduling.
• Support email and text marketing campaigns.
• Help execute seasonal promotions and referral programs.
• Participate in community events and client appreciation initiatives.
• Ensure marketing tasks are completed according to the business calendar.

Administrative Support

• Maintain organized digital and physical records.
• Assist with inventory management and retail displays.
• Monitor office and spa supplies.
• Help ensure compliance with daily operational systems and checklists.
• Perform additional administrative tasks as assigned to support business operations.

What Success Looks Like

A successful Client Experience & Operations Coordinator consistently helps the spa achieve:

• Exceptional client experiences
• Increased client retention
• Higher membership enrollment
• Increased retail sales
• Consistent five-star Google reviews
• Accurate scheduling
• Reduced cancellations and no-shows
• Organized daily operations
• Timely completion of marketing tasks
• A clean, professional, and welcoming spa environment

QualificationsPreferred Qualifications

• Minimum 1 year of customer service experience
• Reception, hospitality, medical office, or spa experience preferred
• Sales or retail experience
• Strong communication skills
• Excellent organizational skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Comfortable learning scheduling software and technology
• Experience with Google Workspace and Microsoft Office
• Canva and social media experience is a plus
• Experience in the beauty, wellness, or medical aesthetics industry is a plus

We're Looking for Someone Who...

• Takes initiative without waiting to be asked.
• Enjoys helping people and creating memorable experiences.
• Communicates professionally in person, over the phone, and in writing.
• Is dependable, punctual, and accountable.
• Pays close attention to detail.
• Thrives in an organized, fast-paced environment.
• Accepts feedback with a positive attitude and is eager to learn.
• Solves problems rather than creating them.
• Takes pride in their work and treats the business with care and respect.
• Enjoys contributing to a collaborative team environment.

Every team member at Lajori's Beauty Bar & Spa is expected to embody our core values:

Integrity
We do the right thing, even when no one is watching.

Excellence
We believe every detail matters and strive to exceed expectations.

Compassion
We treat every client with kindness, empathy, and respect.

Accountability
We take ownership of our responsibilities and follow through on our commitments.

Growth
We embrace learning, continuous improvement, and professional development.

Teamwork
We support one another and work together toward a shared mission.

Growth Opportunities

We are committed to promoting from within whenever possible.

This position offers opportunities for advancement into roles such as:

• Senior Client Experience & Operations Coordinator
• Marketing Coordinator
• Spa Operations Manager
• Practice Manager

As Lajori's Beauty Bar & Spa continues to grow, we are looking for team members who want to grow with us.

Benefits

• Competitive hourly pay based on experience
• Employee discounts on spa services and retail products
• Paid training and ongoing education
• Opportunities for professional growth and advancement
• Performance reviews and development planning
• Positive, supportive, and team-oriented work environment

Why Join Lajori's Beauty Bar & Spa?

At Lajori's Beauty Bar & Spa, you're not just joining a spa you’re becoming part of a mission-driven team dedicated to helping people feel confident in their skin. We believe in investing in our team, fostering professional growth, and creating a workplace where your contributions truly make an impact.

If you're passionate about exceptional client care, operational excellence, and being part of a growing business, we'd love to hear from you. We encourage you to apply and become part of our journey.

Pay: $13.00 - $17.00 per hour

Work Location: In person