Client Experience & Practice Coordinator

Be the voice and first impression of a growing accounting practice

Are you confident on the phone, excellent with emails and naturally good at helping people?

We are looking for a highly organised and energetic Client Experience & Practice Coordinator to join our busy accounting practice in Point Cook, Victoria.

This is much more than a traditional reception role. You will be at the centre of our daily operations—speaking with clients, managing enquiries, coordinating appointments and supporting our accounting team to deliver a smooth client experience.

No two days will be the same. You will need to be comfortable managing a busy phone line, responding to emails, following up documents and keeping things moving.

What you will be doing

• Managing a high volume of incoming phone calls and emails.
• Providing professional and friendly assistance to clients.
• Understanding client enquiries and directing them to the right team member.
• Booking and coordinating client appointments.
• Following up clients for outstanding information and documents.
• Maintaining accurate client records and internal systems.
• Supporting accountants and advisers with administrative tasks.
• Assisting with day-to-day office coordination.
• Helping create a positive, organised and professional office environment.

What we are looking for

We are looking for someone who is:

• An excellent communicator with a confident telephone manner.
• Friendly, professional and genuinely enjoys helping people.
• Highly organised and able to manage competing priorities.
• Calm and composed in a fast-paced environment.
• Reliable, proactive and attentive to detail.
• Comfortable using computers, email and office software.
• A quick learner who enjoys working as part of a team.
• Professional and respectful when dealing with confidential information.

Previous experience in administration, reception, customer service or a professional services environment will be highly regarded. Experience in an accounting practice is desirable but not essential.

Why join us?

• Join a growing and professional accounting practice.
• Work in a friendly and supportive team.
• Enjoy a varied and client-focused role.
• Receive training and learn about the accounting and professional services industry.
• Build valuable administration, communication and practice-management skills.
• Opportunity for future career progression.

Location

Point Cook, VIC

Apply now

If you are organised, positive and enjoy being the person who keeps everything running smoothly, we would love to hear from you.

Please send your resume and a short cover letter explaining why you would be a great fit for this role.