Client Experience & Project Coordinator

Job Title: Client Experience & Project Coordinator – Wedding Design

Location: Pune (On-site)
Employment Type: Full-time
Experience: 1–3 years

About The Murphy Studio

The Murphy Studio is a design-led wedding stationery and invitation business specializing in bespoke wedding invitations, stationery, illustration, and thoughtfully designed wedding details.

We work with clients across India and internationally to create highly personalized wedding stationery and design experiences.

We are looking for a Client Experience & Project Coordinator who can be the bridge between our clients, designers, and production partners. The role combines client communication, project coordination, follow-ups, and day-to-day execution.

Key Responsibilities

• Manage client communication from initial inquiry through project completion.
• Understand client requirements, preferences, timelines, and expectations.
• Coordinate with designers, illustrators, production partners, and vendors to ensure smooth project execution.
• Track project timelines, milestones, approvals, revisions, and final deliveries.
• Follow up with clients for briefs, content, approvals, payments, and other required information.
• Ensure clients receive timely updates throughout their project journey.
• Coordinate internally to ensure all client requirements are communicated accurately to the relevant teams.
• Maintain project trackers, client records, status reports, and documentation.
• Identify delays or bottlenecks and proactively follow up with the concerned team.
• Assist with handling client questions, concerns, revisions, and last-minute requirements.
• Support quotations, proposals, and basic commercial discussions where required.
• Follow up with prospective clients and support conversion of inquiries into confirmed projects.
• Ensure a smooth handover from sales/inquiry stage to project execution.
• Maintain organized project files, references, artwork, and client communication.
• Support the leadership team with client and project-related coordination.

What We're Looking For

• 1–3 years of experience in client servicing, customer success, account coordination, project coordination, hospitality, wedding planning, luxury retail, or a related field.
• Excellent communication skills and a polished, professional approach to client interaction.
• Strong organizational and follow-up skills.
• Ability to manage multiple clients and projects simultaneously.
• Comfortable working with timelines, trackers, spreadsheets, and documentation.
• Strong attention to detail.
• Proactive and solution-oriented approach.
• Ability to work collaboratively with creative and production teams.
• Good understanding of client expectations and service experience.
• Interest in weddings, design, fashion, stationery, aesthetics, or luxury/lifestyle businesses is a strong advantage.

Preferred Background

Candidates from the following industries are encouraged to apply:

• Wedding planning / wedding industry
• Luxury weddings and events
• Client servicing / account management
• Customer success
• Hospitality
• Fashion and lifestyle
• Design and interiors
• Premium retail
• Advertising / branding
• Creative businesses

Why Join The Murphy Studio?

• Work on bespoke wedding projects for clients across India and internationally.
• Be closely involved in the complete client journey.
• Work alongside designers, illustrators, and production specialists.
• Gain exposure to design, weddings, client experience, and project execution.
• Be part of a growing business where attention to detail and quality matter.

Apply at: [email protected]

Job Type: Full-time

Pay: ₹240,000.00 - ₹350,000.00 per year

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?

Work Location: In person