Client Experience & Technical Support Coordinator

We're Social Booth – Australia's most memorable photobooth experience.

But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

We're looking for another person to join our growing team of technical support coordinators.

Your Role

You'll be our digital first-responder and backend wrangler. You'll manage inboxes, monitor booths remotely, and jump in when tech issues need solving - all while delivering a level of service that feels human, friendly, and reliable.

What You'll Do

• Respond to client messages and emails with warmth and professionalism
• Learn and manage our booth monitoring software and backend systems
• Troubleshoot technical issues or escalate as needed
• To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
• Keep fault logs and event documentation updated
• Coordinate with our events and ops team before and during activations
• Use digital tools to support backend admin and logistics
• Visit venues to resolve technical or hardware issues (when required)
• Assist with booth installs and learn the technical side of setup

Required Availability

• Monday 9AM to 11AM.
• Tuesday from 2PM to 10PM
• Wednesday from 2PM to 10PM
• Every Friday either from 12PM to 8PM or 5PM to 1AM (alternating shifts each week)
• Every Saturday 12PM to 8PM or 5PM to 1AM (alternating shifts each week)

We'd Love to Hear from You If You…

• Are confident with computers and pick up new software quickly
• Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems
• Are a great communicator, especially over email and chat
• Enjoy problem-solving and staying cool under pressure
• Have experience in admin, events, hospitality or tech support
• Are Queensland-based and able to work onsite when needed
• Love a mix of solo work and collaborative team energy
• Have experience with any kind of coding, software development or html (not necessary but ideal)

Pay: $35.00 – $40.00 per hour

Expected hours: 34.0 per week

Application Question(s):

• Do you own or have regular access to a car?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Do you have Technical Troubleshooting experience?
• Are you available to travel for this role when required?

Experience:

• Technical Support: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Gold Coast QLD