Client Experience Associate

About Us

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling small business support programs through cutting-edge software and enterprise solutions. Our SaaS platform Catalyzer, powered by Startup Space,  helps small business program managers drive economic growth through data-driven decisions and strategic interventions.

The Role

We're seeking an energetic Client Experience Associate who thrives on building relationships and helping others succeed. This role is perfect for individuals with creative thinking, exceptional communication skills, and a flair for technology who want to provide impeccable support to small business program managers. You'll guide clients through their entire journey with EIC—from onboarding to strategy development and everything in between—helping them maximize their impact in their communities.

This is a client-facing role where you'll meet with small business program managers throughout your shift on a regular daily basis. The ideal candidate is genuinely energized by speaking with others, building meaningful relationships, and helping clients pursue their organizational goals of supporting entrepreneurship and economic growth.

What You'll Do:

• Client Partnership: Build strong, trusted relationships with small business program managers, serving as their primary point of contact and advocate at EIC
• Meeting Leadership: Prepare and execute meeting agendas, lead client calls with confidence, and facilitate productive conversations that drive client success
• Documentation Excellence: Take detailed notes during client interactions and maintain accurate records that ensure nothing falls through the cracks
• Follow-Through: Prepare and send timely follow-up emails, action items, and resources that keep clients moving forward
• Project Coordination: Monitor the status of client projects and initiatives, ensuring deadlines are met and goals are achieved
• Internal Collaboration: Communicate client needs effectively with the broader client experience team, embodying our values of empathy and usefulness
• Strategic Support: Help clients develop and execute strategies for their small business support programs using our AI-powered platform
• Onboarding & Education: Guide new clients through platform implementation and help them build confidence using EIC's tools
• Proactive Problem-Solving: Anticipate client needs and address challenges before they become obstacles

You're a Perfect Fit If You Have:

• Relationship Energy: You're genuinely energized by speaking with others and building meaningful client connections throughout your workday
• Communication Excellence: Strong verbal, written, listening, and presentation skills that allow you to connect with diverse audiences
• Curiosity & Quick Learning: You approach challenges with curiosity, ask great questions, and quickly grasp new concepts
• Active Listening: You're an exceptional listener who understands what clients need, even when they don't explicitly say it
• Growth Mindset: You're open to feedback and see every interaction as an opportunity to improve
• Client Orientation: You're naturally client-focused and self-motivated to help others succeed
• Positive Persistence: You maintain a positive attitude while persistently working toward client goals and project completion
• Reliability: You're responsible, trustworthy, and consistently responsive to requests and team needs
• Organizational Skills: Strong attention to detail and ability to manage multiple client relationships and projects simultaneously
• Technical Aptitude: General understanding of technology, comfort with SaaS platforms, and strong computer literacy including comfort working alongside AI-powered tools

Nice to Haves:

• Experience in customer success, account management, or client-facing roles
• Background working with small business, economic development, or nonprofit organizations
• Familiarity with CRM systems or project management tools
• Understanding of small business support ecosystems
• Experience with SaaS platforms or technology companies
• Previous roles requiring extensive client communication
• Curiosity about or experience working with AI tools in a professional setting

What We Offer:

• Mission-Driven Impact: Your client support directly helps small business program managers create economic opportunity and support entrepreneurship in their communities
• Remote Flexibility: Work from anywhere with a computer and stable internet connection
• Relationship-Building: Spend your days doing what energizes you—connecting with people and helping them succeed
• Professional Growth: Explore the end-to-end journey of customer experience and develop valuable skills in a growing SaaS organization
• Collaborative Culture: Join a team that values empathy, authenticity, fearlessness, and productive collaboration
• Benefits: Competitive compensation and generous paid time off, paid sick leave, and paid volunteer time, as well as observation of public holidays
• Make a Difference: Be part of a company that's transforming how communities build stronger economies

Ready to Support Success with Purpose?

If you're an energetic, people-oriented communicator who wants to help small business program managers succeed while building a career with a mission-driven SaaS company, we want to hear from you. At EIC, you'll spend your days building relationships that matter and supporting professionals who are creating real economic change in communities worldwide.