Client Experience Associate

Job highlights

• Bachelor s degree in Business,Psychology,Marketing,or a related field . Strong communication skills with an empathetic,client-first approach .
• Collaborate closely with the First Responders and marketing teams to enhance the client experience and optimize conversion rates . .

Heart It Out is a mental health organization dedicated to providing accessible and compassionate care for all

We strive to empower individuals on their mental health journeys, offering therapy, workshops, and a range of resources designed to support wellness and resilience

We are seeking a dynamic and empathetic Client Experience Associate to join our team, focusing on B2C sales in the mental health sector

As a Client Experience Associate, you will connect with individuals seeking mental health services, guide them through our offerings, and help them find the right support for their unique needs

You will play a key role in expanding our reach and ensuring that those in need can access the support they deserve

You will primarily be responsible for driving revenue through direct consumer interactions, promoting mental health services, and expanding our client base while working closely with our First Responders team to ensure clients receive the support they need

This is a fantastic opportunity for a results-oriented individual who is passionate about mental health and thrives in a client-facing role

Bachelor s degree in Business, Psychology, Marketing, or a related field

Strong communication skills with an empathetic, client-first approach

Familiarity with mental health services and the ability to discuss sensitive topics with professionalism and compassion

Flexibility to work evenings or weekends as needed to accommodate client schedules

Ability to work independently, manage time effectively, and prioritize tasks

Proven experience in B2C sales, preferably in a healthcare or wellness-related field

Ability to manage and nurture long-term client relationships

Goal-oriented mindset with a track record of meeting or exceeding sales targets

Experience with customer engagement strategies in digital channels (email, social media, etc)

Drive B2C sales of mental health services, meeting and exceeding monthly targets

Develop and maintain a deep understanding of our mental health offerings and communicate these effectively to clients

Build and maintain strong client relationships, providing ongoing support and check-ins as needed

Meet or exceed monthly sales targets and other KPIs related to client engagement and service enrollment

Collaborate closely with the First Responders and marketing teams to enhance the client experience and optimize conversion rates

Build and maintain long-term relationships with clients, ensuring high levels of satisfaction and retention

Engage with potential clients via phone, email, and social media to educate them on our mental health services and offerings

Conduct consultations and needs assessment to engage with potential clients to understand individual client needs and recommend appropriate services (eg therapy sessions, workshops)

Provide accurate information regarding pricing, session formats, and scheduling

Maintain detailed records of client interactions, sales activities

Identify new sales opportunities through inbound leads, referrals, and direct outreach

Provide insights and feedback to the marketing team on client needs and preferences

Competitive base salary with performance-based incentives

Work-life balance and flexible working hours

Flexible work environment with a supportive and inclusive team

Generous Holiday

Opportunity to work with a dedicated and compassionate team in a growing mental health organization

Professional growth and development opportunities in a supportive environment

Birthday Gifts

Pet Friendly Office