Client Experience Coordinator

About Us

Principle Athletic Performance is an integrated athletic performance and physiotherapy facility built for athletes and everyday people who want to train, move, and recover with a real system behind it. We combine strength & conditioning coaching with performance physiotherapy under one roof — no guesswork, no cookie-cutter programming. We're looking for someone to be the face of the client experience and the engine behind our day-to-day operations.

The Role

This is a part-time role with the opportunity to move to a full-time position for the right candidate.

This is a hybrid role for someone who's organized, personable, and comfortable wearing a few hats. You'll be the first point of contact for members and prospects, and you'll also help keep the business running behind the scenes — from admin to marketing support. Client Experience Greet and check in members and clients, front desk coverage during peak hours Handle inquiries, class bookings, and membership questions (phone, email, in-person) Support new client onboarding and intake processes Help resolve scheduling conflicts and client concerns Operations & Admin Manage day-to-day administrative tasks (scheduling, filing, correspondence) Support invoicing, membership billing, and basic bookkeeping tasks Maintain client records and CRM/membership software Assist with ordering supplies and facility coordination Marketing Support Help execute social media content and posting schedule Support marketing campaigns, promotions, and community events Assist with content creation (photos, basic copy, class promotions)

What We're Looking For

Strong communication skills; comfortable talking to people face-to-face, on the phone, and in writing Highly organized with the ability to juggle multiple priorities Comfortable with basic admin software (scheduling/CRM systems, Microsoft Office or Google Workspace) Some marketing or social media experience is an asset, not required Genuine interest in health, fitness, or athletic performance is a plus Previous experience in a gym, clinic, or client-facing role is an asset.

Pay: $21.00-$25.00 per hour

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site gym
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Work Location: In person