Client Experience Coordinator

Job Summary

We are seeking a passionate and dedicated Client Experience Coordinator to join our front-of-house team. In this role, you will be the welcoming face of our practice, creating a warm, seamless, and memorable experience for clients and their pets. The ideal candidate will thrive in a hospitality-driven environment, treating every visit as an opportunity to leave a positive impression. If you come from backgrounds such as hotels, high-end restaurants, concierge services, luxury retail, or veterinary/medical reception, and genuinely love delivering exceptional customer service - this position offers a rewarding opportunity to lead and elevate the client experience.

Responsibilities

• Greet clients and their pets warmly upon arrival, ensuring they feel valued and comfortable from the moment they walk in.
• Manage the front desk with professionalism, efficiency, and friendliness, serving as the first and last impression of our practice.
• Coordinate appointments, check-ins, and check-outs with attention to detail and excellent communication skills.
• Address client inquiries promptly and effectively, providing information about services and guiding them through their visit.
• Assist in creating a welcoming environment that emphasizes hospitality and personalized care.
• Collaborate with veterinary staff to ensure smooth flow of client interactions and support overall practice operations.
• Handle administrative tasks such as scheduling, billing, and maintaining accurate client records.
• Proactively identify ways to enhance the client experience and contribute to a positive team atmosphere.

Qualifications

• Previous experience in hospitality, high-end customer service roles such as hotels, restaurants, concierge services, luxury retail, or veterinary/medical reception is highly preferred.
• A genuine passion for creating warm, seamless experiences for clients and their pets.
• Excellent interpersonal and communication skills with a friendly demeanor.
• Strong organizational skills with attention to detail.
• Ability to remain calm under pressure and handle multiple tasks efficiently.
• Professional appearance and demeanor aligned with our commitment to quality service.
• Prior experience working in a veterinary or medical setting is a plus but not required; enthusiasm for learning is essential.

Join us in redefining the front-of-house experience by making every visit memorable for our clients and their beloved pets!

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person