Client Experience Coordinator

The Client Experience Coordinator is responsible for the service delivery of technology deployments. Primary responsibilities include managing ticket requests, coordinating client communications, and allocating on-site and remote resources to ensure a positive client experience.

Essential Duties and Responsibilities

· Accountable for ticket hygiene on designated board(s); allocation of resources, scheduling, and communication(s) to our clients.

· Understand overall hardware deployment objectives and utilize standard templates within project or service tickets to communicate with DPS customers and set expectations appropriately.

· Utilize standardized hardware deployment templates where appropriate to ensure key stakeholders are engaged and understand their job roles.

· Communicate expectations for delivery and deployment. Organize and manage all phases of the engagement to ensure client expectations are met.

· Drive problem investigation and resolution as required.

· Ensure that risks are identified, communicated, and mitigated as required.

· Responsible for clear and effective communication with clients and staff (Surprise & Delight).

· Follow standard DPS cadence of communication via Teams or in person; follow up communication in writing of status.

· Maintain compliance with all company policies.

· Perform other duties as assigned by supervisor.

· Knowledge of M365, SharePoint, Azure, ITGlue, and hardware deployments is a plus.

· Support DP Solutions Core Values – People Matter; Surprise & Delight; Own It; Teamwork; Long Term.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Volunteer time off
• Work from home

Work Location: Hybrid remote in Columbia, MD 21046