Client Experience Coordinator

Recovery District is looking for an outgoing, energetic and sales-driven Client Experience Coordinator to join our team.

We are a sports recovery and wellness facility focused on helping athletes, active adults and everyday clients recover, feel better and perform at their best. Our services include cryotherapy, contrast therapy, red light therapy, compression, sports massage, assisted stretching, chiropractic care, cupping and scraping.

This is not a position for someone who wants to simply sit behind a front desk.

We are looking for someone who loves talking to people, creates great energy when clients walk in, enjoys recommending services and is excited about helping grow the business.

Availability Required

Applicants must be available for morning and midday shifts, as well as weekends.

Flexible daytime and weekend availability is very important for this position.

What You’ll Be Doing

• Greet clients and create a fun, welcoming and professional experience
• Build relationships with clients and make them feel comfortable and taken care of
• Check clients in and out for appointments
• Answer phones, texts and client questions
• Schedule, reschedule and confirm appointments
• Help therapists and providers rebook clients before they leave
• Learn our services so you can confidently recommend the right recovery options
• Educate clients on memberships, packages, promotions and add-on services
• Actively help sell memberships and packages
• Look for opportunities to turn single visits into repeat clients
• Assist with recovery modalities as trained
• Keep the front desk and common areas clean, organized and ready for clients
• Support therapists, chiropractors and the rest of the Recovery District team
• Help keep the daily schedule flowing smoothly
• Complete opening, closing and daily front desk responsibilities

Sales Are an Important Part of This Role

We want someone who is comfortable having conversations about memberships, packages and services.

You do not need to be pushy.

The goal is to listen to what the client needs, educate them on their options and confidently recommend what makes sense for them.

If a client is coming in regularly, talk to them about a membership.

If they need ongoing recovery, explain our packages.

If a therapist recommends they come back, help get that next appointment booked before they leave.

This position includes commission opportunities for sales, so the more you learn, engage with clients and help grow the business, the more opportunity you have to earn.

Who We’re Looking For

The ideal candidate is:

• Outgoing and confident
• Friendly and naturally good with people
• Comfortable starting conversations
• Motivated by goals and incentives
• Comfortable with sales
• Dependable and punctual
• Professional but fun
• Organized and detail-oriented
• Able to multitask
• Willing to take initiative
• Team-oriented
• Interested in fitness, sports, recovery or wellness
• Excited to learn and grow with the business

Previous experience in customer service, hospitality, fitness, wellness or sales is a plus, but personality, reliability and willingness to learn are extremely important to us.

Why You’ll Love Working Here

Recovery District is a fast-growing, high-energy recovery and wellness business with a fun team environment.

You’ll get to work around athletes, active adults and clients who are invested in feeling and performing better. You’ll learn about recovery services, build relationships with clients and have opportunities to earn additional income through sales commissions.

We want someone who brings energy to the room, enjoys being part of a team and takes pride in helping the business grow.

Morning, midday and weekend availability is required.

If you are outgoing, competitive, motivated and love working with people, we would love to meet you.

Pay: $17.00 - $20.00 per hour

Expected hours: No less than 4.0 per week

Benefits:

• Flexible schedule

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person