Client Experience Coordinator

Front Desk, Client Intake & Marketing

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now!

Compensation:

$20 - $24 hourly

Responsibilities:

• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently

• Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team

• Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate

• Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood

• Be the face of the firm: greet every client and visitor warmly and professionally, and set the tone for the Blue Mahoe experience from the moment they walk in.

• Own the phones: answer incoming calls promptly and warmly, answer clients’ questions with confidence, and route or escalate matters appropriately.

• Fill the calendar: schedule consultations and keep the attorney’s calendar accurate and full.

• Convert leads: follow up with warm and cold leads through timely, friendly, persistent outreach, and turn inquiries into booked consultations.

• Manage intake: capture prospective-client information accurately and enter it into the firm’s systems so nothing falls through the cracks.

• Handle social & marketing communications: respond to social media inquiries, messages, and comments, and support the firm’s marketing and client-communication efforts.

• Keep things running: maintain a polished, welcoming reception area; manage mail, deliveries, and scheduling logistics; and provide general administrative support.

Qualifications:

• High school diploma or GED is a requirement; Bachelor’s degree is a plus

• Previous legal experience a plus

• Firm knowledge of spreadsheet and data management, as well as computer skills

• Proficiency with Microsoft Office products, especially Microsoft Excel

• Previous experience with CRM and case management software desired

• Sales or customer service experience highly valued

• Strong ability to communicate eloquently and empathetically a must

• Warmth and poise: you make people feel genuinely welcome and heard, in person and on the phone.

• Follow-through of a closer: you’re comfortable following up with leads and asking for the appointment politely and persistently.

• Strong communication: excellent phone manner and clear, professional writing; comfortable and savvy on social media.

• Organized and detail-oriented: you track every follow-up and message so nothing slips.

• Tech-comfortable: quick to learn scheduling tools, a CRM, email, and social platforms.

• Trustworthy: discreet and reliable with confidential client information.

• Here for the long run: you want a stable home and to grow with the firm.

• Experience preferred: front-desk, receptionist, client service, or intake experience. Law firm or professional services a plus.

• Bilingual English/Spanish is a plus (not required).

About Company

Blue Mahoe, PLLC is a boutique estate planning, asset protection, elder law, probate, guardianship, and business succession and transactional firm in the heart of downtown Fort Lauderdale, serving families and business owners across Broward, Palm Beach, Miami-Dade, and throughout the State of Florida, with a distinctive cross-border practice bridging Florida and the Caribbean. Clients trust us with what matters most: protecting their families, their legacies, and their life’s work. We pair sophisticated legal work with a client experience that feels personal, organized, and reassuring at every step. We are a growing firm where your ideas will be heard, your ownership will be visible, and your career can grow alongside ours.