Client experience coordinator

Every client’s experience of Curae Law starts with you – whether that is their first phone call, email or walk through our door. Our clients should come away from each of those feeling welcome, supported and confident that they’re in good hands.

About the role

This is the front of house role and the most visible job in the firm. You are the first person a new client speaks to and the first person they meet when they arrive. You set the tone for everything that follows. You will sit at the centre of the administration team and report to the Office Manager. The role is based in the Perth CBD office. We are open to full-time or part-time hours from 0.6 FTE

Key responsibilities

• Answer new business enquiries by phone and email, from the first question through to booking the appointment
• Welcome clients on arrival, settle them in and look after them while they wait
• Run meeting rooms, including setting up, refreshments and turnaround between appointments
• Manage incoming and outgoing mail and documents, including scanning and registering documents electronically
• Look after client intake and client records, so the information lawyers work from is accurate and current
• Maintain safe custody documents and procedures
• Schedule client appointments and coordinate meetings across the team
• Keep reception and client areas immaculate
• Provide general legal secretarial support to the team
• Handle outside work, including the post office, court and probate registry lodgements

About you

This role suits someone who wants a career in client service and administration and wants to build it with us. It is not a stepping stone into a legal or paralegal stream. This job is for someone who looks after people well and who is a strong administrator.

Please address each of the following in your cover letter.

How you look after people

• You are warm, calm and hard to rattle, including with people who are upset, grieving or under pressure
• You communicate clearly in person, on the phone and in writing, and you adjust how you explain things to suit the person
• You leave people better than you found them, whether that is a client, a colleague or someone who has telephoned the wrong firm

How you work

• You take charge of an enquiry and work out how it should be dealt with and follow it through without waiting to be told
• You are accurate and you check your own work without close supervision
• You can hold a full reception, a ringing telephone and a deadline at once and work out what comes first without dropping any of it
• You are confident with Word and Outlook, and you pick up new systems quickly
• Experience in reception, client service, hospitality or administration is well regarded

What we offer

• Rewarding work in a values-driven team where collaboration matters
• High standards, held consistently with training and support to get there
• Professional growth through support, mentorship and development to build a career path in client experience and practice administration
• No overtime
• Flexibility through Core Working Hours policy
• Modern office in the heart of the Perth CBD, a short walk from the train and bus
• Innovative firm committed to doing things differently and making a meaningful contribution

Remuneration

Salary will be commensurate with experience, reflecting your skills and your contribution to the firm.

About us

At Curae Law our mission is simple. We exist to help people simplify and solve legal problems. We help our clients understand their legal problems and the options available to them, make good decisions and then solve them, so they can move on with their lives. We do that by delivering practical, client-focused services at incredibly high standards. We work in deceased estates, Wills and estate planning, property settlements and debt collection. Many of our clients come to us at a hard time in their lives. How they are treated is what they remember. We have three values. Be kind, do things differently and strive for excellence. These are what we hire against.

How to apply

Ready to join our mission to simplify and solve legal problems?

Email your CV and a cover letter addressing each of the criteria under About you to [email protected].

The cover letter is how we shortlist, so take your time with it.

For a confidential conversation about the role, telephone our Office Manager Laura Whyte on (08) 9220 4405 9220 4405).

Applications close 13 November 2026.