Client Experience Executive

Client Experience Executive

Location: Bangkok, Thailand
Work Arrangement: Full-time, On-site

About Our Client

ETO Markets is a global financial services company providing online trading solutions to clients worldwide. Leveraging advanced technology, innovative platforms, and a strong customer-centric approach, ETO Markets delivers seamless access to global financial markets while maintaining high standards of service and operational excellence.

Our Bangkok office is conveniently located near MRT station, offering easy accessibility for daily commuting.

Why Join Us?

• Exposure to the global financial services industry

• Career development and learning opportunities

• Collaborative and supportive team environment

• Convenient office location near MRT

Key Responsibilities

As a Client Experience Executive, you will play a vital role in delivering exceptional customer support and ensuring smooth day-to-day client operations.

Your responsibilities will include:

• Provide timely and professional customer support via Live Chat and LINE Official Account (LINE OA)
• Perform customer onboarding and KYC verification processes
• Review, maintain, and manage client accounts
• Set up and activate customer accounts accurately
• Process customer transfers, claims, bonuses, and reward programs
• Handle customer and sales-related enquiries via email and internal communication channels
• Respond to enquiries from sales teams and support daily operational requests
• Investigate and resolve customer account-related issues efficiently
• Distribute and manage customer leads according to internal procedures
• Conduct basic market monitoring and analysis when required
• Prepare, update, and maintain operational manuals and documentation
• Maintain and update internal SOPs on Lark
• Collaborate closely with internal departments to ensure a seamless customer experience
• Support additional customer operations and administrative tasks as assigned

Requirements

• Bachelor's Degree in any discipline
• Experience in customer service, client support, operations, fintech, financial services, or a related field will be an added advantage
• Strong communication and interpersonal skills
• Good attention to detail and problem-solving abilities
• Positive attitude with a willingness to learn
• Ability to work effectively in a team environment
• Comfortable working in a fast-paced and dynamic setting
• Proficiency in English and Thai is required for effective communication

If you are passionate about delivering excellent customer experiences and are looking to build your career within a growing global financial services company, we would love to hear from you!