Client Experience Executive

Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a service-oriented and detail-focused Client Experience Executive to ensure a seamless and positive journey for our clients from onboarding to ongoing service delivery.

Key Responsibilities

• Act as the main point of contact for assigned clients, ensuring a smooth onboarding process and ongoing service satisfaction.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Handle client inquiries and requests promptly and professionally.
• Proactively follow up with clients to address needs, resolve issues, and ensure high satisfaction levels.
• Support the preparation of client-related documents, correspondence, and updates.
• Maintain accurate client records and track service progress.
• Assist in implementing initiatives to improve the client experience and service efficiency.

Requirements

• Diploma/Degree in Business, Marketing, or related field.
• 1–3 years’ client servicing or customer-facing experience, preferably in a professional services or corporate services firm.
• Strong interpersonal and communication skills.
• Proactive, organised, and attentive to detail.
• Able to manage multiple client accounts simultaneously.

Why Join Us

• Be part of an award-winning corporate services leader.
• Work closely with a wide variety of clients, from SMEs to MNCs.
• Supportive, growth-oriented work environment with career progression opportunities.