Client Experience Executive

Job highlights

• 1-3 years experience in inside sales, client servicing, or business development with strong sales conversion skills and interest in weddings or luxury lifestyle
• Manage client inquiries, convert leads to projects, coordinate with design teams, and maintain client communication

Client Experience Executive

Location: Pune (On-site)
Employment Type: Full-time
Experience: 1-3 years

About The Murphy Studio

The Murphy Studio is a bespoke wedding invitation and stationery design studio creating personalized wedding invitations, stationery, illustrations, and design experiences for clients across India and internationally.

We are looking for an Client Experience Executive to manage prospective and existing client relationships, drive sales conversions, and ensure a smooth client journey from inquiry to project handover.

Key Responsibilities-

• Handle incoming wedding inquiries through calls, WhatsApp, email, and other channels.
• Understand client requirements, budgets, timelines, and preferences.
• Follow up with prospective clients and convert qualified inquiries into confirmed projects.
• Prepare and share proposals, quotations, portfolios, and relevant information.
• Maintain lead trackers and ensure timely follow-ups.
• Build strong relationships with prospective and existing clients.
• Coordinate with design and project teams to ensure smooth handover and execution.
• Keep clients updated on timelines, requirements, and next steps.
• Follow up for approvals, content, payments, and other required information.
• Identify opportunities for additional products/services based on client requirements.
• Maintain client records and basic sales/conversion reports.
• Address routine client queries and coordinate internally for resolutions.

What We're Looking For-

• 1-3 years of experience in inside sales, client servicing, customer success, account management, hospitality, events, or business development.
• Excellent communication and interpersonal skills.
• Confident and professional approach to client conversations.
• Strong follow-up and sales conversion skills.
• Ability to understand client needs and recommend suitable solutions.
• Organized, proactive, and detail-oriented.
• Comfortable with Excel/Google Sheets, email, and WhatsApp.
• Interest in weddings, design, fashion, luxury, or lifestyle is an advantage.

Preferred Background-

Candidates from wedding planning, events, hospitality, luxury retail, fashion, lifestyle, interior design, client servicing, or premium service businesses are encouraged to apply.

Why Join The Murphy Studio?

• Work on bespoke wedding projects for clients across India and internationally.
• Work closely with designers and creative professionals.
• Gain exposure to the wedding, design, luxury, and lifestyle industries.
• Be part of a growing, design-led business.

Apply at: [email protected]

Key skills: Inside Sales, Client Success, Client Servicing, Customer Success, Sales Conversion, Lead Conversion, Client Relationship, Customer Experience, Wedding Sales, Wedding Industry, Account Management, Business Development, Client Coordination.