Client Experience Inside Sales Support Specialist

Position Overview:

ServerLIFT LLC, the preeminent name in equipment handling for the global data center industry for over twenty years, is seeking a Client Experience Inside Sales Support Specialist.

The Client Experience Inside Sales Support Specialist is essential to operational efficiency within the sales and client experience teams. This position is responsible for managing quotations and order processing, maintaining accurate customer and order data, and ensuring seamless communication between internal teams and customers. By providing support in these key areas, this role helps drive revenue generation, operational efficiency, and an exceptional client experience.

Success in the Client Experience Inside Sales Support Specialist role is defined by the efficient movement of orders from quote to fulfillment, the support of sales team productivity, the accuracy of data management, and the delivery of seamlesscustomer experience. A successful Client Experience Inside Sales Support Specialist will effectively balance operational tasks with customer-facing responsibilities, driving the success of both the sales team and the client experience.

Key Responsibilities:

Sales & Order Support

• Provide essential support to sales representatives by ensuring accurate quotations, order entry, order management, documentation, and client communication.
• Follow up on quotations to ensure client satisfaction and successful conversion.
• Review quotations and customer orders for accuracy, pricing, and completeness before issuing or processing.
• Work closely with internal teams to ensure timely order fulfillment, quotation submission, and consistent communication.
• Proactively monitor open quotations and orders, addressing any delays or issues promptly.
• Respond to all customer inquiries within four business hours, ensuring excellent customer service at every touchpoint.

Customer Support

• Serve as a key point of contact for customer inquiries related to quotation requests, orders, product availability, and order status.
• Provide timely, professional responses to all customer inquiries via phone, email, or internal communication channels.
• Resolve any product inquiries, order discrepancies, invoice requests, or logistical concerns, ensuring a smooth customer experience.

Data Management

• Maintain accurate and up-to-date customer records, order data, and sales documentation in CRM and QuickBooks.
• Support the team in ensuring data accuracy and compliance with internal processes and standards.

Operational Support

• Provide cross-functional support to the sales, support, and shipping teams, helping to streamline processes and drive operational efficiency.

Required Qualifications:

• High School diploma or equivalent (GED)
• 2+ years of experience in B2B sales support, quotes and orders and client communication.
• Knowledge of CRM systems, QuickBooks, Microsoft Office, or similar business software.
• Proven ability to meet deadlines and stay within budget constraints.

Knowledge, Skills & Abilities (KSA)

• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills to interact with customers, vendors, and internal teams effectively.
• High attention to detail and accuracy in data entry, order management, client communication, and documentation.
• Ability to work independently while collaborating within a team environment.

Key Competencies

• Customer-Focused Mindset: Always prioritize customer needs and ensure their satisfaction.
• Problem-Solving and Critical Thinking: Able to quickly assess and resolve challenges that may arise during the sales or order process.
• Time Management & Prioritization: Effectively manage multiple tasks and prioritize actions to meet deadlines.
• Process-Oriented: Maintain accuracy in documentation and adhere to established procedures.
• Adaptability: Ability to thrive in a fast-paced environment, adjusting to evolving demands while maintaining quality.

Pay: From $26.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Vision insurance

Experience:

• Sales support: 2 years (Required)
• Order entry: 2 years (Required)

Ability to Commute:

• Phoenix, AZ 85023 (Required)

Work Location: In person