Client Experience Lead

About the role

The Client Experience Lead is the heart of a premium Wellness Centre, setting the tone for clients' healing journeys from the moment they walk through the doors. This role bridges hospitality excellence with a growing passion for holistic health and coaching, serving as the primary touchpoint for guests in a five-star service environment.

Key responsibilities

• Oversee daily front-of-house operations to ensure every client experiences a seamless, warm, and premium environment
• Act as the primary touchpoint for guests, actively listening to their needs and understanding their personal wellness goals
• Use emerging interest in health coaching to offer foundational guidance, matching clients with the right practitioners and programs
• Train, guide, and mentor the guest relations team to deliver intuitive and deeply personalized service

About you

• Hold a diploma or degree in Hospitality, Tourism, or a related field
• Singaporean or Permanent Resident
• Genuine, active interest in health coaching, nutrition, or holistic therapies preferred
• Able to balance empathy with candor and handle client feedback gracefully

Benefits

• Supportive, tranquil work environment where your own mental and physical wellbeing is a priority
• Mentorship and pathways to develop your health coaching skills alongside industry-leading wellness experts
• Competitive compensation and standard medical benefits
• Complimentary access to the centre's wellness services and classes