Client Experience Lead

Stella & Sloan by Amy Leigh is looking for a polished, highly dependable and service-minded Client Experience Lead to help lead the day-to-day showroom experience.

This position works closely with our Director of Retail and serves as a trusted leader on the sales floor. The Client Experience Lead sets the tone for exceptional hospitality, supports the retail team and helps ensure every detail of the showroom reflects the Stella & Sloan brand.

This is not traditional retail management. We are looking for someone who can lead by example, take ownership and create an environment where both our clients and our team feel genuinely cared for.

THE ROLE

Working directly with our Director of Retail, the Client Experience Lead will:

• Help lead the daily client experience and showroom floor
• Welcome clients and create an elevated, personal shopping experience
• Develop meaningful client relationships and encourage repeat business
• Assist clients with furniture, décor, lighting, rugs, artwork, accessories and gifts
• Help clients pull pieces together for their homes and spaces
• Serve as the floor leader when the Director of Retail is unavailable
• Support and guide Client Experience Associates during daily operations
• Assist with opening and closing procedures
• Help maintain merchandising and showroom presentation standards
• Identify opportunities to restyle and refresh displays as merchandise changes
• Handle client questions and service concerns with professionalism
• Support special orders and client follow-up
• Ensure transactions, returns and orders are handled accurately
• Assist with inventory, receiving, tagging and product placement
• Support private shopping appointments, events and store launches
• Communicate client requests, sales opportunities and operational needs to the Director of Retail
• Help maintain consistent standards between Stella & Sloan locations
• Support the Director of Retail with daily sales goals and team priorities

WHO WE’RE LOOKING FOR

Our ideal Client Experience Lead is:

• Naturally warm, polished and confident
• A strong communicator and relationship builder
• Comfortable leading others without needing to dominate the room
• Highly dependable and accountable
• Organized and detail-oriented
• Able to anticipate what needs to happen next
• Comfortable handling client concerns professionally
• Interested in interiors, furniture, fashion and design
• Experienced in retail, luxury hospitality, interior design, furniture, fashion or another service-focused environment
• Comfortable with POS and retail technology
• Able to balance sales, service and operational responsibilities
• Excited about helping build a growing brand

Most importantly, this person understands that leadership at Stella & Sloan means setting the standard through how you take care of people.

SCHEDULE

Approximately 36–40 hours per week, typically across 4–5 shifts.

Availability should include a combination of weekdays and weekends, with occasional evenings for private events, launches and special shopping experiences.

Some flexibility between Stella & Sloan locations may be required.

COMPENSATION

Compensation should reflect prior experience, leadership ability and retail or client-service background.

Position may also participate in storewide performance incentives established by the Director of Retail.

GROWTH

Stella & Sloan is actively growing, and this position is intentionally designed to provide room for advancement.

Pay: $20.00 - $24.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Leadership: 2 years (Preferred)
• Interior design: 2 years (Preferred)
• Retail sales: 2 years (Preferred)
• Client services: 2 years (Preferred)

Work Location: In person