Client Experience Officer

About the Role

Hello Texture is looking for a warm, charismatic, polished and highly organised Client Experience Officer to join our Front Desk team.

This is a fully on-site, office-based role. You will be responsible for creating a smooth and welcoming experience for our clients while managing the day-to-day operations of the Front Desk.

We are looking for someone who is naturally personable, confident with people, comfortable with technology and able to stay organised in a busy environment.

Responsibilities

• Welcome and assist clients professionally and warmly.
• Manage client enquiries through WhatsApp, phone and other channels.
• Manage appointments, bookings, cancellations, rescheduling and reminders.
• Maintain an accurate daily calendar and client records.
• Coordinate client flow with the salon team.
• Provide accurate information about services, pricing and policies.
• Process payments, deposits and outstanding balances accurately.
• Follow up with clients and support rebooking and client retention.
• Handle client concerns professionally and escalate when necessary.
• Complete basic front desk reports and administrative tasks.
• Maintain a clean, organised and professional front desk.
• Follow Hello Texture's service standards and procedures.

What We're Looking For

Personality matters to us just as much as experience.

We are looking for someone who is:

• Warm, charismatic and naturally personable.
• Confident speaking with clients and comfortable engaging with different personalities.
• Polished, professional and well-presented.
• Highly organised and detail-oriented.
• Good with numbers and able to work accurately with figures.
• A strong verbal and written communicator.
• Proactive and able to work without constant supervision.
• Calm and professional when things get busy.
• Reliable, punctual and willing to take ownership of their work.

Computer & Administrative Skills

You must be comfortable using a computer and have a practical working knowledge of:

• Microsoft Word
• Microsoft Excel and/or Google Sheets
• Google Calendar or similar scheduling tools
• Email and WhatsApp
• Basic spreadsheets, data entry and reporting
• Basic mathematical calculations

You should be comfortable managing calendars, appointment reminders, spreadsheets and figures accurately.

Experience

Previous experience in front desk, customer service, hospitality, retail, beauty or a similar client-facing role is an advantage.

However, we are more interested in your actual ability, personality and work ethic than simply the number of years on your CV.

Performance Bonus

In addition to the ₦180,000 monthly salary, the successful candidate will be eligible for a monthly performance bonusbased on measurable results.

This may include:

• Client retention and rebooking
• Enquiry-to-booking conversion
• Client feedback and satisfaction
• Effective client follow-up
• Client engagement and review generation
• Initiative and contribution to improving the client experience

The bonus is based on performance and measurable results beyond simply completing the basic duties of the role.

Location Requirement

This is a fully on-site position in Lekki Phase 1.

You must currently live within the Lekki axis or have a reliable means of commuting to Lekki Phase 1 every day.

Accommodation is not provided.

Please consider your daily commute before applying.

Hiring Process

Our hiring process includes:

1. Application & CV Review
Shortlisted candidates will be contacted for an interview.

2. In-Person Interview
We will assess communication, personality, professionalism, problem-solving and suitability for the role.

3. Paid Working Interview
Candidates who successfully pass the interview may be invited for a paid working interview with Hello Texture.

This allows us to assess how you actually work in a real environment, including your communication, computer skills, organisation, client interaction and ability to learn and follow our systems.

To Apply

Please submit your CV via Whatsapp with your full name and the role you are applying for "Client Relations Officer"

Please ensure your CV accurately reflects your actual experience and skills.

Pay: From ₦180,000.00 per month

Education:

• Post-secondary (technical & vocational) (Required)

Work Location: In person