Client Experience Representative

This role follows a base salary + commission structure. In addition to the annual base salary, employees will have the opportunity to earn additional commission based on individual performance and results.

Key Responsibilities

• Respond to inbound client inquiries across designated channels, understand client needs, collect initial product and client information, and maintain timely and professional communication.
• Convert qualified client inquiries into appointments, manage scheduling, confirmations and reminders, and proactively follow up to improve appointment show-up rates.
• Welcome and assist clients visiting the Los Angeles office, provide a professional and consistent client experience, and coordinate a smooth handoff to the appropriate team member for evaluation, pricing or transaction discussions.
• Follow up with clients after appointments, maintain relationships with existing and prospective clients, and support reactivation and repeat engagement opportunities.
• Maintain accurate client, appointment and interaction records in the designated CRM or tracking system, and work closely with the Marketing and Field Sales teams to ensure a smooth client journey from initial inquiry through appointment and follow-up

Requirements

• 1–3 years of experience in client service, customer experience, retail, hospitality, luxury goods, or a related client-facing role preferred.
• Strong communication and interpersonal skills with a professional, warm, and service-oriented approach.
• Highly organized and comfortable managing multiple client conversations, appointments, follow-ups, and priorities simultaneously.
• Comfortable working in an on-site, fast-paced, early-stage environment where responsibilities may evolve as the business grows.
• Interest in luxury fashion, resale, handbags, or the secondhand luxury market is strongly preferred

Pay: $26.41 - $31.81 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person