Client Experience Specialist (Analyst CXO)

Job Description*

Role & Responsibilities:

• Provide comprehensive technology support across Client Experience spaces (on-site & virtual).
• Support and troubleshoot AV/VC systems, Windows/macOS, laptops, mobile devices, printers.
• Act as primary contact for technology-related issues, ensuring seamless client experiences.
• Setup, test, and monitor AV equipment projectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco).
• Support pre-event planning sessions and provide live support during client visits/events.
• Troubleshoot network connectivity (Wi-Fi, Ethernet, VPN).
• Perform user account management tasks (password resets, access requests).
• Maintain strict confidentiality and demonstrate professionalism at all times.
• Document incidents, resolutions, and contribute to knowledge base.
• Collaborate with Client Experience and IT teams across global offices.

Preferred Candidate Profile:

• 3–4 years in technical support / end-user support.
• Strong knowledge of AV equipment, collaboration tools, ServiceNow.
• Excellent communication skills (client-facing role – Communication rating required).
• Flexible to work in rotational shifts & weekends (support for client visits).
• Certifications in AV, ITIL, Networking, Microsoft preferred.

Interview Process*

• Versant Test (cut-off: 57)
• Technical Round
• Manager / Site Lead Round
• AVP/VP Discussion