Client Experience Specialist

Hand & Stone is looking for an AMAZING Spa Sales Associate! Hand and Stone is a rapidly growing membership based spa with over 450 locations nationwide. We're located in the Cypress Village Plaza at 7423 Miami Lakes Drive, Miami Lakes, Florida 33014. Come learn more about this great location and the Hand and Stone brand!

Qualifications You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! We want to have YOU as part of our team and be able to grow with us. The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus additional commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee Retail Discounts
• Employee rewards program/employee referral bonus
• Monthly Contests with Incentives
• Monthly Spa Services

Additional Benefits: Member priced gift cards and services for all Hand and Stone employees, 30% off Retail Products, Monthly 50 minute Relaxation Massage or Classic Facial free of charge, Monthly Bonuses and Contests, Gift Card Commission (Applicable after 90 day exclusion period).

Job Requirements

• Knowledge of Microsoft Office application, Millennium (will train) and basic accounting and retail principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
• Schedule flexibility to work on weekends (Saturdays and Sundays)
• Bilingual: English and Spanish

Compensation: $12-$15/hour

At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.