Client Experience Specialist

We are seeking candidates who are passionate about liaising with customers, handling order processing, and assisting with production scheduling, to ensure all customer orders are verified, translated and scheduled for delivery in a timely basis.

Be Connected. Be Valued. Be You.

What Makes This Role Special:

• Process and manage sales orders end-to-end in our system
• Strategic inventory planning to meet customer demand on time
• Analyze product categories (strategic vs non-strategic) for optimal fulfillment
• Coordinate multi-location transfers and alternative sourcing solutions
• Expedite deliveries to meet critical objectives
• Proactive follow-up on order fulfillment issues
• Cross-departmental collaboration for efficient operations

Requirements:

• Bachelor's degree in Business Administration, Logistic, or Supply Chain Management
• Minimum 3 years of account management or client experience in a B2B manufacturing/industrial sector will be added advantage.

Why You'll Love This Role:

This isn't your typical customer service position – you'll be a strategic business partner who directly impacts customer satisfaction, operational efficiency, and company growth. Every interaction you manage contributes to building stronger customer relationships and driving business success.

Locations: Lot No. L01-17 & L02 17, L02, Setia SPICE Canopy, 16, Jalan Tun Dr Awang, Bayan Baru, 11900 Bayan Lepas, Penang