Client Experience Specialist

Client Experience Specialist

The Altar Spa

We are seeking an exceptional Client Experience Specialist to join our luxury spa team. This is a client-facing position for someone who understands that luxury is not simply a service, it is an experience created through thoughtful details, polished communication, anticipation of client needs, and genuine hospitality.

The ideal candidate is detail-oriented, highly organized, polished, personable, and a fast learner. You should take pride in creating an elevated client experience while confidently managing the day-to-day responsibilities of a busy luxury spa environment.

Experience in a luxury, upscale hospitality, spa, beauty, wellness, hotel, or high-end service environment is strongly preferred.

What You'll Do

As a Client Experience Specialist, you will serve as a primary point of contact for our clients and help ensure every interaction reflects the standards of our luxury brand.

Responsibilities include:

• Welcome clients warmly and professionally, creating a polished and personalized arrival experience
• Provide exceptional client service before, during, and after each visit
• Manage all front desk responsibilities, including check-in and check-out, scheduling, confirmations, payments, phone calls, emails, and client inquiries
• Maintain accurate client records and appointment information
• Communicate spa services, policies, offerings, and recommendations with confidence and professionalism
• Anticipate client needs and proactively look for opportunities to elevate their experience
• Handle client concerns, questions, and service recovery with grace, discretion, and sound judgment
• Troubleshoot issues independently and identify effective solutions without needing constant direction
• Coordinate with service providers and management to ensure a seamless client journey
• Maintain a beautiful, organized, and impeccably presented reception area
• Assist with retail and product recommendations when appropriate
• Support the team with opening and closing procedures and other operational responsibilities
• Protect client privacy and maintain a high level of professionalism and discretion at all times
• Consistently uphold the standards, tone, and presentation of a luxury environment

What We're Looking For

Our ideal candidate is someone who:

• Has previous experience in customer service, hospitality, spa, beauty, wellness, or a luxury service environment
• Understands the importance of exceptional customer satisfaction and client retention
• Has a naturally polished, professional, and welcoming presence
• Is detail-oriented and takes ownership of their work
• Is a fast learner who can quickly learn new systems, services, products, and procedures
• Is a self-starter who can work independently and confidently
• Has excellent communication and interpersonal skills
• Is comfortable troubleshooting and solving problems without immediately relying on management
• Can remain calm, gracious, and solution-oriented in a fast-paced environment
• Has excellent organizational and time-management skills
• Is comfortable learning and using scheduling, POS, and other computer systems
• Understands how to communicate in a luxury, elevated, and professional manner
• Has a professional appearance and takes pride in personal presentation
• Is reliable, punctual, and committed to creating an exceptional experience for every client

Benefits

• PTO
• Health, dental & vision insurance
• IRA matching up to 4%
• Paid training
• Wellness benefits
• Parking reimbursement
• Employee discount

Success in this role means our clients consistently feel welcomed, valued, understood, and exceptionally cared for.

You will help create a seamless experience that encourages clients to return, recommend us to others, and view our spa as a trusted part of their self-care and lifestyle.

If you have a passion for luxury hospitality, exceptional service, and creating memorable client experiences, we would love to hear from you.

Pay: $18.00 - $22.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k) 4% Match
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person