Client Experience Specialist

Company Description Title Alliance, Ltd. specializes in creating and managing RESPA compliant title joint ventures within the real estate industry across multiple states, including Pennsylvania, New Jersey, Delaware, Florida, and several others. Since 1983, the company has formed over 75 joint ventures, enabling real estate partners to focus on their core business while benefiting from ancillary income through dividends. Title Alliance provides comprehensive support for title agencies, offering services and expertise that many competitors cannot match. The organization is committed to regulatory compliance, ethical practices, and doing things “the right way,” from initial capitalization to proper distributions. Partners rely on Title Alliance for consistent, compliant operations and long-term, trusted relationships.

Role Description The Client Experience Specialist is a part-time, on-site role based in Devon, PA. This role focuses on delivering an excellent client experience by greeting and assisting visitors, responding to inquiries, and ensuring timely, accurate communication with clients and real estate partners. Responsibilities include handling phone calls and emails, managing client documentation and basic transaction updates, and coordinating with internal team members to resolve issues efficiently. The Client Experience Specialist also monitors client feedback, helps maintain organized records and office workflows, and supports team initiatives that improve service quality and customer satisfaction. This role requires a professional demeanor, attention to detail, and a commitment to creating a positive, welcoming environment for all clients.

Qualifications

• Strong Interpersonal Skills and the ability to build rapport and trust with clients and partners.
• Clear, professional Communication skills, both verbal and written, for interacting with clients and team members.
• Experience in Customer Service and Customer Experience, with a focus on responsiveness and professionalism.
• Commitment to Customer Satisfaction through problem-solving, follow-through, and proactive support.
• Organizational skills and attention to detail in handling documentation, scheduling, and follow-up tasks.
• Ability to work on-site in Devon, PA, in a part-time capacity and collaborate effectively with a local team.
• Basic computer proficiency (e.g., email, office software, data entry) and comfort learning industry-specific systems.
• Previous experience in real estate, title, financial services, or a client-facing administrative role is a plus.