Client Experience Specialist (Day Shift / Overnight Shift)

Client Experience Specialist (Day Shift / Overnight Shift)

About Us

Vetiva is a brand new, state-of-the-art, locally-owned veterinary hospital situated in the heart of Hong Kong. As a non-corporate establishment, we pride ourselves on creating a warm and welcoming environment for our patients and staff.

We are currently expanding and are looking for enthusiastic, caring, and compassionate individuals to join our Client Experience team in both Day Shift and Overnight Shift.

At Vetiva, we believe exceptional client service is the heart of our success. We are committed to creating memorable experiences for our clients and their beloved pets.

Key Responsibilities

• Provide exceptional client support via phone, email and in person
• Resolve client inquiries, issues and complaints with professionalism and empathy
• Maintain a deep understanding of our products and services to assist clients effectively
• Collaborate with team members to ensure seamless service delivery
• Keep accurate records of client interactions and follow up as needed
• Continuously strive to improve client satisfaction and contribute to team goals

What We’re Looking For

• Positive and enthusiastic attitude with a genuine desire to help clients
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Genuine love and compassion for animals is a must
• Previous customer service or veterinary experience is an advantage but not required.
• Comfortable working night shifts and adapting to a flexible schedule

Why Join Us?

• Highly competitive salary and benefits package
• Day Shift: 5-Day work week
• Overnight Shift: 4-Day work week + Competitive night shift allowance
• Comprehensive group medical insurance
• Discretionary year-end bonus
• Opportunities for career growth and development
• Supportive and inclusive work culture
• Comprehensive training program

How to Apply

If you are ready to bring your enthusiasm and customer service skills to our team, we’d love to hear from you!

Please submit your resume with expected salary and a brief cover letter outlining why you are the perfect fit for this role to [email protected] with the subject line:

• “Client Experience Specialist (Day Shift)”
• “Client Experience Specialist (Overnight Shift)”

Or call 2592 1000 for any inquiries.

Join us in making a difference, one customer and one pet at a time. Apply today!

Pay: From $20,000.00 per month

Benefits:

• Medical Insurance
• Opportunities for promotion
• Professional development

Work Location: In person