Z
Zeta Global
Client Experience Strategy Manager
Skills
Data Analysis
2 months ago
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Important information
Contract type:
Permanent
Salary:
$70,000 – $90,000 / year
Location:
United States
Work mode:
Onsite
Published on:
29 August 2026
What they need
- We are looking for a motivated Manager, Client Experience Strategy to join our team
- In this role, you will support the Strategic Account Director in delivering forward-thinking insights for clients — leveraging Business Intelligence deliverables and audience strategies to drive measurable results
- You’ll coordinate deliverables, roadmaps key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction — all while strengthening relationships and turning data into actionable recommendations
- Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources — leveraging Business Intelligence deliverables and audience strategies — under the oversight of the Strategic Account Director to help drive measurable results for clients
- Point of contact for your clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives
- Collaborate closely with internal teams — including sales, media, account, and analytics — to manage timelines, resolve issues, and keep campaigns on track
- Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement
- Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders
- Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterwards, and providing clear next steps to keep all stakeholders aligned — helping communicate progress, performance, and forward-thinking insights
- Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value
- Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions- If you’re passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a Strategic Account Director, we’d love to hear from you
- Proficiency in Microsoft Office Suite
- Collaborative team player who performs well in a fast-paced environment
- Analytical mindset and problem-solving abilities
- Experience with 1st-party audience strategy and development
- Bachelor’s degree in Business, Marketing, Communications, or a related field
- Strong organizational skills with the ability to handle multiple priorities
- 2 - 4 years of account management experience at a digital agency
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