Client Fulfilment Manager

About the role

The Client Fulfilment Manager takes over once a client has signed on, and is responsible for delivering a smooth, well-communicated experience from that point through to settlement. You'll be the operational backbone — coordinating between the client and our network of licensed partners to make sure everything happens when it should.

Key responsibilities

• Take ownership of each client file once they've been onboarded by the sales team
• Be the main point of contact for clients throughout their home ownership journey
• Liaise between clients, mortgage brokers, solicitors, conveyancers, agents and inspectors
• Collect and organise client documents and pass them on to the right partners at the right time
• Track finance applications, approvals, contract dates, valuations and settlement milestones
• Book inspections and valuations and follow up on outstanding requirements
• Keep CRM and Xero records accurate and up to date
• Explain each stage to clients in plain language and refer anything requiring advice to the appropriate licensed professional

About you

• Background in mortgage broking, conveyancing, legal or property support
• Certificate IV in Finance and Mortgage Broking and/or Real Estate Practice (or equivalent experience)
• Highly organised with strong attention to detail and the ability to manage multiple files at once
• Comfortable liaising with a range of professionals and keeping everyone on the same page
• Clear written and verbal communication
• Xero experience an advantage

About us

Super Property Homes helps Australians get into their own home. We're an education and administrative support service, working alongside licensed brokers, solicitors and property professionals to guide clients through every step of the journey.

Benefits

• Full-time, permanent remote role based in Queensland
• Competitive salary + settlement-based incentive
• Supportive team environment
• Meaningful work helping people through one of the biggest milestones of their lives