Client Growth Visits Facilitator Manager

Role Title: Client Growth Visits Facilitator Manager (CL7)
Role Summary
Designs and facilitates client visits and workshops that create meaningful dialogue, align stakeholders, and progress strategic business objectives.
Key Responsibilities

• Lead end-to-end planning and facilitation of client visits and workshops

• Develop agendas, discussion guides, and workshop materials

• Coordinate with account teams and SMEs to ensure relevant and impactful content

• Manage visit logistics in partnership with Program Support teams

• Capture outcomes, actions, and follow-up requirements from client engagements

• Contribute to development of facilitation playbooks and reusable assets

• Support continuous improvement through client and stakeholder feedback
  Qualifications

• Experience facilitating workshops, meetings, or stakeholder engagements

• Strong communication, organization, and presentation skills

• Proven ability to manage multiple priorities and stakeholders

• Experience in consulting, transformation, customer experience, or related environments preferred
  Success Metrics

• Successful delivery of client engagements

• Quality of workshop outcomes and stakeholder feedback

• Timely completion of visit deliverables and follow-up actions

• Contribution to account and client relationship objectives

  Qualification Minimum of 3 years of experience facilitating workshops, meetings, or stakeholder engagements
  Minimum of 2 years of experience preparing agendas or discussion guides, workshop materials, transformation, and customer experience
  Bachelor s degree or equivalent minimum 10 years of overall work experience Excellent communication written and oral and presentation skills
  Proven ability to manage multiple priorities and stakeholders