Client Implementation Consultant

We are looking for a Client Implementation Consultant to join a growing Australian enterprise software company serving the automotive industry.

This is a client-facing role focused on client onboarding, software implementation, configuration, training, and ongoing support. You will work closely with clients to understand their business and reporting requirements, coordinate implementation activities, and ensure they are confident and successful in using the platform.

This is a consultative, delivery-focused position with no sales quotas or outbound business development targets.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for clients throughout the implementation and onboarding process.
• Lead client kickoff meetings, discovery sessions, implementation workshops, and regular progress meetings.
• Understand client business processes, reporting requirements, and organizational structures to recommend appropriate system configurations.
• Coordinate implementation plans, timelines, deliverables, and action items across clients and internal teams.
• Configure client environments, including user access, dashboards, alerts, and other platform settings.
• Support financial and data mapping, including Chart of Accounts, Trial Balances, KPIs, and reporting requirements.
• Validate financial data and reporting outputs to ensure accuracy and alignment with client source information.
• Coordinate User Acceptance Testing (UAT) and support clients through go-live.
• Deliver software demonstrations and training sessions for end-users and management.
• Provide ongoing client support, troubleshoot issues, and escalate technical concerns when needed.
• Work closely with Product and Engineering teams on client-specific requirements and product improvements.
• Create and maintain implementation guides, templates, documentation, and training materials.
• Use AI and productivity tools to improve documentation, communication, reporting, and implementation workflows.

QUALIFICATIONS AND EXPERIENCE

• Excellent written and verbal English communication skills.
• Strong client-facing and presentation skills, with the confidence to work with senior stakeholders.
• Experience in client onboarding, implementation, customer success, consulting, project coordination, or a similar role.
• Good understanding of accounting and financial concepts, including financial statements, Chart of Accounts, and Trial Balances.
• Strong Excel or Google Sheets skills, including PivotTables, VLOOKUP/XLOOKUP, formulas, data formatting, and reconciliation.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines.
• Ability to quickly learn and navigate enterprise software platforms.
• Strong problem-solving skills and a consultative approach to understanding and addressing client needs.
• Ability to work independently and effectively in a remote environment.
• Experience with Google Workspace, Jira, ticketing systems, or similar tools.
• Comfortable using generative AI tools such as Gemini or similar productivity platforms.

NICE-TO-HAVE QUALIFICATIONS

• Experience with B2B SaaS implementation, professional services, customer success, or software consulting.
• Educational or professional background in business, finance, accounting, or commerce.
• Experience working with Australian or international clients.
• Experience in the automotive industry, automotive finance, dealership operations, or OEM environments.
• Familiarity with ERP, accounting, or dealer management systems such as Xero, MYOB, NetSuite, or similar platforms.
• Experience with CRM platforms such as HubSpot.

PERSONAL ATTRIBUTES

• Customer-focused and relationship-oriented.
• Clear, professional, and confident communicator.
• Highly organized and detail-oriented.
• Strong time-management and prioritization skills.
• Calm and solution-focused when handling client concerns or tight deadlines.
• Curious, adaptable, and eager to learn new systems and processes.
• Proactive and able to take ownership of client implementations.