Client Implementation Manager SaaS / ERP

Job Summary

Job Description : Urgent Hiring Client Implementation Manager SaaS / ERP- Bangalore Location: Bangalore Experience: 5-10years Job description Role Objective Own end-to-end implementation of TYASuite for assigned customers from project kickoff through go-live and hyper care, ensuring delivery within agreed scope, timeline and quality. The role will act as the single client-facing owner and coordinate functional, integration, technical and customer teams to achieve successful and timely go-live.

Key Responsibilities

• Client Ownership Act as primary point of contact for assigned customers.

• Establish project governance and communication cadence.

• Conduct kickoff and regular status meetings.

• Maintain strong relationships with customer stakeholders.

• Communicate project status, risks, dependencies and decisions.

• Project Delivery Own project plan from kickoff to go-live.

• Track milestones, critical path and dependencies.

• Ensure implementation and integration activities progress in parallel.

• Maintain RAID/action/dependency trackers.

• Identify risks early and drive mitigation.

• Integration Coordination Coordinate with Senior Integration/Solution Lead.

• Ensure customer provides required ERP access, API information, masters and test data.

• Track integration dependencies.

• Coordinate SIT/UAT scheduling.

• Drive closure of integration issues.

• Customer Readiness Define customer responsibilities.

• Track customer deliverables.

• Ensure UAT users are available.

• Ensure business sign-off.

• Ensure production readiness.

• Change Management Identify scope changes.

• Coordinate impact assessment.

• Ensure change requests are documented and approved.

• Prevent uncontrolled scope creep.

• Go-Live Maintain go-live readiness checklist.

• Coordinate final sign-offs.

• Coordinate cutover.

• Coordinate hypercare.

• Ensure project closure.

  Requirements

• 5-10 years of experience in SaaS / ERP Implementation.

• Strong experience in end-to-end client implementation and project delivery.

• Excellent Client & Stakeholder Management skills.

• Experience in Project Planning, Risk Management, Scope Management and Change Management.

• Hands-on experience in SIT, UAT, Integration, Go-Live, Cutover and Hypercare.

• Good understanding of ERP / SaaS platforms and API integrations.

• Any Graduate/Postgraduate; CA, MBA, or PGDM in IT, Operations, or Project Management will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.