Client Implementation Specialist I

Crisis24, a GardaWorld company, helps organisations protect their people, operations and assets through integrated risk management, including travel risk management, critical event management and business continuity solutions delivered on the Horizon platform.

Who We Are Looking For As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.

What You Will Work On Implementation & Client Delivery

• Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live
• Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive
• Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia
• Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation
• Share best practices to help clients optimise their use of the platform and realise its full value
• Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing support

Technical Pre-Sales & Solutions Engineering

• Partner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations
• Support proof of concept activities and translate technical requirements into actionable implementation plans once deals close
• Maintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversations

Product & Industry Expertise

• Develop in-depth knowledge of the features and configuration options of the products supported by this role
• Stay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)

Who You Will Work With Collaboration & Cross-Functional Support

• Work closely with Sales, Account Management, Product and Engineering to ensure alignment from the first technical conversation through implementation and beyond
• Share client and market feedback with Product and Sales to inform the roadmap and go-to-market decisions

Communication & Reporting

• Keep clients and internal stakeholders informed throughout both pre-sales and implementation phases
• Record client interactions, project status, and technical engagements accurately in CRM and project management tools

What You Will Bring Languages (mandatory)

• Advanced professional proficiency in French, Spanish, and English, written and spoken. All three languages are used daily with clients and internal teams

Experience

• At least 3 years of experience in SaaS implementation, customer success, solutions engineering, or technical pre-sales
• Experience combining pre-sales technical activities and post-sales delivery is strongly preferred
• Proven track record of managing client relationships and successfully delivering software implementations, ideally with large multinational organisations

Technical Skills

• Good understanding of SaaS applications, APIs and enterprise integrations (SSO, HR systems, travel booking data); familiarity with XML, HTML or data transformation is a plus
• Experience with Salesforce and project management tools such as Jira
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)

Client & Communication Skills

• Strong client-facing presence, equally comfortable supporting a sales cycle and leading delivery
• Ability to explain technical concepts clearly to non-technical stakeholders
• Excellent organisational and project management skills, with the ability to run several implementations and pre-sales engagements in parallel

Mindset

• Strong analytical and problem-solving skills, with the ability to assess complex client needs and propose tailored solutions
• Adaptability and autonomy, comfortable shifting between delivery and pre-sales as priorities evolve
• Ability to perform under pressure in a fast-paced environment

Education And Preferred Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology or a related field, or equivalent professional experience
• Project management certification (for example, PMP or ScrumMaster) is a plus
• Familiarity with Agile methodologies
• Knowledge of the security, risk management, or travel sectors is a plus
• Availability for occasional travel to clients in Southern Europe