Client Intake Specialist - US Voice Process

Job highlights

• . Employment Type: . Full Time,Permanent
• Candidates should be open to working in night shift
• . Any Graduate. Key Skills
• Required Experience: 3 - 6 years
• You play a crucial role in shaping their initial experience with us,helping set a compassionate,supportive tone from the very beginning

Client Intake Specialist - US Voice Process

Location: Mohan Cooperative, New Delhi

Opening: 5

Required Experience: 3 - 6 years

• Role:
  Customer Success - Other

• Industry Type:
  BPO / Call Centre

• Department: Customer Success, Service & Operations

• Employment Type:

  Full Time, Permanent

• Role Category:

  Customer Success

Education

• UG:

  Any Graduate

Key Skills

• Customer Service

• US voice process

• US Healthcare

• Communication Skills

• Coordination

• client intake

Job description

As a Client Intake Specialist , you are the welcoming face and the first voice potential members will encounter. You play a crucial role in shaping their initial experience with us, helping set a compassionate, supportive tone from the very beginning. Your focus will be on ensuring a smooth, warm intake process that reflects our commitment to exceptional care

Responsibilities:

• Serve as the first point of contact for potential members, providing a positive and professional introduction to the organization.

• Conduct client intake processes, gathering essential information and guiding clients with patience and empathy.

• Communicate effectively with clients, Service Coordinators, and insurance companies to facilitate a seamless intake process.

• Collaborate with Service Coordinators to ensure members receive the support they need in a timely manner.

• Handle inquiries and resolve issues with an emphasis on delivering excellent customer service.

• Document and maintain accurate records of each clients intake process, following company guidelines.

• Distinctly soft US accent

• Prior experience in customer service, intake coordination, or a related field.

• Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.

• Exceptional organizational skills and attention to detail.

• Ability to work independently and handle confidential information with care.

• Familiarity with healthcare services, insurance processes, and/or homecare is a plus.

Requirement:

• No cab

• Candidates should be open to working in night shift