Client Lead

Wonderland is looking for a new Client Lead  (you could be an Account Director or Senior Account Director in PR and/ or social) for our busy consumer brand / FMCG creative communications agency.

Had enough of agency life feeling like a trade-off? Brilliant work or brilliant culture? Ambition or wellbeing? Profit or people? We think a different way exists.

Welcome to Wonderland. A B Corp creative communications agency where you can truly be yourself, be confident and comfortable enough to reach your full potential and feel a real sense of belonging. A good business, with good people… people like you.

We’re home to curious and creative comms people who want to work at a values-driven company that thinks and does differently.

Come help shape our next chapter

Wonderland is entering an exciting chapter. The agency is growing and we’re creating real space for people to grow with the business.

So, we’re looking for a Client Lead to join the team. You serve as the primary driver of the agency’s relationships with our clients, the creative and strategic output, exceptional campaign and project management, and commercial acumen across the comms channels required by your client – PR experience is essential, combined with other channels such as social, creator and crisis.

You’ll be the ‘oracle’ of your client and their brands, holding key relationships and really getting under the skin of their strategy and business needs. You’ll deliver excellent and genuinely exciting work, spot opportunities to grow the account, turn insights into action and work with your team to deliver bold, brilliant ideas that you’re proud of.

This role is for someone who can make a serious (positive) impact on the people around them, the clients we work with and our business.

Essential info:

• Full time
• Salary £45-65k, dependent on experience
• Our office is in central Bristol and we ask you spend two days a week in the office
• You’ll need to be able to travel to visit clients or work on projects on a regular basis

Day-to-day responsibilities

• Be the primary driver of Wonderland’s client relationships, building trust as a go-to who ensures we do what we say we’ll do
• Be the brand ‘oracle’, knowing clients inside out, their consumers, their channels and helping deliver strategic responses to briefs
• Have excellent campaign delivery skills, knowing how to manage campaigns end-to-end and how to land a fantastic PR story
• Understand how to find strong consumer insights and lead brainstorms
• Handle the financial and commercial elements of your client, including tracking and reporting
• Drive insightful analysis and reporting
• Demonstrate a growth mindset, spotting opportunities for growth and enjoy involvement in new business pitches
• Actively contribute to internal workstreams, and consistently live and align to our values – Kind, Inclusive and Curious

You might be right for this role if you:

• Are currently operating at Account Director level or above in PR
• Have proven experience in client leadership, building trusted senior relationships and acting as the brand oracle
• Competency in strategic leadership, and comfortable in delivering strategies aligned to client goals, and challenging when we need to
• Possess strong commercial and financial skills, handling budgets, project costs and forecasting with minimal support
• Have a creative leadership edge, contributing to brainstorms, building creative responses and championing creative excellence within your team
• Excel in campaign activation, managing delivery across timelines, budgets, suppliers and resourcing
• Demonstrate a growth mindset by proactively pitching new ideas, spotting opportunities and driving innovation
• Act as a role model for team culture, mentoring others and fostering resilience and efficiency

You'll probably enjoy it here if you:

• Stay curious about people, culture and the world around you
• Enjoy working with people who think differently from you
• Like asking questions as much as giving answers
• Are willing to challenge ideas, and have your own challenged too
• Care about creating great work
• Lead and interact with kindness
• Believe the best ideas can come from anywhere and are open to changing your mind when a better one comes along

What makes Wonderland different?

We're not trying to build the biggest agency. We're trying to build one people genuinely want to be part of. We're a B Corp creative comms agency with a curious mind and a belief that work should fit around life, not the other way around.

A business with purpose

• B Corp-certified
• Purpose-driven campaigns and clients alongside more traditional consumer clients
• 2% for the Community (time donated to good local causes)

Learning & growth

• In-house learning programme, Wonderversity, with coaching and mentor support
• Opportunities to shape your own individual development journey
• A business that invests in people, not just progression frameworks

Work that fits around life

• Flexible working and trust around how and where you work
• Family policies designed around modern lives and different family setups, including adoption, IVF, fostering, caring responsibilities and more
• Neurodiverse, period and menopause-friendly workplace practices
• Mental health and wellbeing support including all-year-round access to Spill therapy

A genuinely inclusive workplace

• Fair pay strategy – pay benchmarked nationally and aligned annually to ensure parity
• Annual gender pay gap analysis
• A safe environment where people can bring ideas, opinions and their full selves to work
• Strong focus on diversity, inclusivity, equity and belonging

And the practical bits

• Beautiful collaborative workspace on Bristol harbourside
• Mac laptop

Feeling curious?

We’re always up for a chat if you want to find out more before spending time on it. Reach out to [email protected].

Want to apply?

Amazing! We can’t wait to hear from you.

Email [email protected] with your CV, a bit about you, what drew you to this role and what excites you about this opportunity, plus the following:

• What work has made you most proud to date, and why?
• What brand do you think is currently killing it, and why?
• What are your personal values and why do you think they work well with ours? (curious, kind, inclusive)

We’ll be reviewing applications once a week and promise to reply to everyone personally to let you know where things are at.

Wonderland is committed to diversity and inclusion, and we are an equal opportunity employer. If you require any adjustments or accommodations at any stage of the recruitment process, please contact Tess to discuss.