Client Liaison

The construction division at Redink Homes is expanding! We are seeking a talented Client Experience Coordinator to help client's dream homes come to life.

Be a go-to for clients throughout the construction phase of their home-building journey. Facilitating clear communication, confidence, and consistency, to deliver exceptional customer service from site start through to handover. You'll support clients throughout their journey as their key point of contact for enquiries, providing regular updates, and providing client focused solutions.

Taking ownership of a portfolio of clients, you'll be responsible for managing communications, coordinating timelines, and ensuring a smooth flow of information, representing Redink's building experience. Along the way, you'll build lasting relationships with clients, Construction Supervisors, and key internal teams including Scheduling, Drafting, Estimating, and Client Experience.

This position enhancing your experience in balancing competing priorities, managing expectations, and enhancing your attention to detail to deliver a positive construction experience.

This is a full-time, permanent position based in Osborne Park (38 hours per week), with the option to participate in an RDO scheme.

Main Responsibilities

• Acting as the key point of contact for Redink Home clients during the construction phase
• Assisting with client queries or concerns, providing regular updates on the construction process.
• Work closely with Site Supervisors, Construction, Drafting, and Pre-Start teams
• Coordinate on-site meetings and milestone walkthroughs
• Prepare and manage variation orders, extension notices & relevant documentation
• Organise and lead the handover experience

Ideal Skills & Experience

• Minimum 1-2 years' experience in a similar role or exposure to the construction industry
• Ability to apply residential building knowledge to clearly communicate building contracts, plans, specifications and timelines.
• Well organised, adaptive and high attention to detail within a fast-paced environment
• Great customer service and communication skills to provide a quality experience for the clients, suppliers and subcontractors

Employee Benefits

• Weekly pay cycles
• Flexible working hours for your start and finish times
• Optional 9-Day Fortnight or a monthly RDO Scheme
• Staff Referral Benefit Scheme
• Staff Loyalty Program
• Employee Assistance Program

About Scott Park Group

At Scott Park Group, our Vision is to be the market leader in residential home building for West Australians. We ensure our customers "enjoy the journey" while we deliver quality, affordable homes.

As one of Australia's fastest-growing building groups, we continue to train, innovate, and deliver great outcomes to the most important people we know - our clients.

Redink Homes Metro has been designing and building quality family homes for over 19 years, offering flexibility in design and a detail-focused customer experience. Through innovation and service, Redink Homes and the wider Scott Park Group have achieved numerous industry awards and become a trusted name in home building.

• Applicants must have valid Australian working rights

• Police Clearance (valid within the last 3 months) are required during the recruitment process