Client Liaison

Job Summary

The Client Liaison provides direct support to clients by assisting with scheduled visits, appointments, and communication between clients, staff, service providers, facilities, and other involved parties. This position helps ensure clients’ needs and concerns are communicated accurately and that important information is properly documented and reported to the appropriate staff.

Duties

• Safely operate a company-owned vehicle for client visits, appointments, errands, and other authorized work related travel.
• Conduct scheduled in-person visits with clients and document each visit accurately.
• Accompany clients to medical, dental, and other necessary appointments when needed.
• Communicate client needs, concerns, changes, and requests to the appropriate guardian or staff member.
• Communicate professionally with healthcare providers, facilities, landlords, case managers, family members, and other individuals involved in a client’s care.
• Obtain and relay information from appointments to appropriate staff.
• Complete clear, accurate, and timely documentation of client interactions, visits, and appointments.
• Help identify concerns involving a client’s health, safety, housing, personal needs, or overall well-being and promptly report them to appropriate staff.
• Maintain client confidentiality and follow all company policies regarding sensitive and protected information.
• Provide additional client-related support and complete other duties as assigned.

Ideal Candidate

The ideal candidate is dependable, organized, compassionate, and comfortable working independently in the community. They should have strong communication and documentation skills, good judgment, and the ability to interact professionally with clients who have a wide variety of needs and abilities.

Expected hours: 5.0 – 20.0 per week

Work Location: In person