Client Liaison - Construction

• Be the trusted guide supporting clients from slab to keys throughout their build.
• Work with Site Managers & trades while building real customer service career skills
• Join ABN Group with flexibility, growth opportunities and genuine team support.

About Us

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.

What You'll Do

As a Client Liaison - Construction, you'll be the key point of contact for customers throughout the construction stage of their building journey, from Ready to Start (RTS) through to handover and beyond. You'll play an essential role in creating a positive customer experience by providing proactive communication, building trust, and ensuring jobs progress smoothly to completion.

Your responsibilities will include:

• Managing the customer experience throughout the construction journey from site works through to completion and handover
• Handling and responding to all client queries with empathy, professionalism and timely follow-up
• Providing regular job tracking and proactive updates to clients on progress of their build
• Liaising with Site Managers, trades and suppliers throughout the construction phase to resolve issues and maintain momentum
• Managing timeframes right through to completion, including coordinating key handover meetings with clients
• Maintaining accurate customer records, documentation and file notes to support transparency, compliance and reporting
• Monitoring progress against timelines and proactively identifying and escalating risks, delays or customer concerns
• Contributing to continuous improvement initiatives by sharing customer feedback and identifying opportunities to enhance the customer journey

Who We're Looking For

We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences.

You'll be successful in this role if you have:

• Proven experience delivering outstanding customer service
• Excellent communication and relationship-building skills with the ability to show empathy
• Strong organisational, time management and administrative skills
• High attention to detail and the ability to manage multiple priorities simultaneously
• A proactive, solutions-focused approach to problem solving
• Confidence working across multiple systems and maintaining accurate records
• A positive attitude, strong work ethic and customer-first mindset
• The ability to work collaboratively with a wide range of internal stakeholders including Construction, Site Management and Operations to achieve shared goals

Experience within residential construction or building-related industries will be highly regarded but is not essential - we can teach and guide you through this.

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

If you're ready to learn and grow, this could be the perfect next step in your career. Apply now if you think you have what is required to fill this exciting role.

Applications close: Sunday 4th October 2026

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.