Client Liaison Officer

Woods & Co are proud to partner with a well-established and highly regarded Australian organisation to recruit a Client Liaison Officer to join their growing Gold Coast team.

This is an exciting opportunity to join a professional, customer-focused business with a strong reputation in its industry and a genuine commitment to delivering an exceptional client experience.

You’ll be joining a supportive and high-performing team, working closely with clients across a range of channels and building strong, long-term relationships. This role would suit someone who is confident, personable and eager to develop their career in a professional client-facing environment.

What's in it for you?

• $75,000 to $85,000 plus Super, based on experience
• Permanent, full-time role in a stable and growing industry
• Gold Coast (Mermaid Beach) location with on-site parking
• Genuine autonomy with a clear path to greater responsibility
• Join a close-knit, values-driven team with a strong reputation

What you'll do?

• Manage the full client relationship for a loyal, repeat customer base
• Process retail transactions in store, by phone and online, including cash handling and daily reconciliation
• Maintain accurate client, inventory and transaction records within the ERP system (NetSuite)
• Build and apply market knowledge of precious metals and cryptocurrency to support informed client conversations
• Identify and escalate compliance risks
• Contribute to team knowledge sharing, content and research initiatives
• Support broader business functions, including freight, stock and payments, as required

What you need?

• 1-2 years  experience in a similar customer service or client facing role
• Proficiency in NetSuite or a similar ERP system
• Strong interpersonal skills and a consultative, empathetic approach to client relationships
• Confidence operating in a compliance driven, fast paced environment
• Understanding of macroeconomic trends, commodities or precious metals markets highly regarded
• Clear police and bankruptcy check
• Full working rights in Australia

*Please note only shortlisted candidates will be contacted.

If you're as excited about this opportunity as we are and would like to learn more about the position, please call Phoebe on [0483 988 071](tel:0483 988 071) or email [email protected]

Woods & Co Recruitment is committed to building a diverse and inclusive workforce that values all backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, members of the LGBTQI community, people of all genders and people with disability.

Woods & Co specialises in recruitment for Sales roles. If this position doesn't suit you and you are looking for a new opportunity, we'd still love to hear from you at info@woodsco.com.au. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

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