Client Liason Officer

Recruiter: HR Genie

Job Ref: IZISA/CPTN/CLO/2026

Date posted: Wednesday, May 27, 2026

Location: Cape Town, South Africa

Salary: Market related

SUMMARY: Client Liason Officer

POSITION INFO: About the Position The Client Liaison Officer is responsible to provide superior customer service by attending to and solutioning client queries in a professional manner and within the agreed timelines. Key Performance Areas Query Resolution Attend to all client queries timeously, professionally and effectively within the agreed SLA (timelines) Provide solutions to clients when deviations from agreed processes / contracts are identified Communicate service failures and cash differences to clients Identify preventative repetitive service failures and communicate to clients as well as the CMC Manager Client Relationship Management Build and maintain efficient client relationships by providing feedback timeously and in a professional manner Frequently engage with clients to maintain relationships Compile a Database of all clients Escalate route cause analyses to Cash Centre Manager of all queries in order to improve on grey areas. Administration Communicate status of all client queries daily to Cash Centre Management Conduct daily meetings with CMC Management to determine service failures and provide feedback on specific instances of poor client service Log all queries on the Incident report, update the report timeously and close all finalized queries on the report Engage with the CLO H/O and provide regular feedback with regards to open / overdue queries Update Database of all CMC customers/clients with contact details Reporting Extract cash processing reports and communicate to clients where applicable. Provide regular feedback to the CMC Management team with regards to unresolved queries Health and Safety Participate in the design/ development/ review/ implementation and monitoring of the branch safety plans for each year. Participate in safety forums created by company for example safety meetings and safety talks Report all safety incidents to the relevant people Discuss all safety incidents on all levels Follow-up on any activities assigned through safety meeting/committee/representative/management Attend safety education and refresher programmes Comply with safety policies and procedures at workplace Distribute safety information as and when required Competencies, Knowledge & Skills Knowledge of financial principles and practices (Essential) Knowledge of Cash Management Centre processes and systems (Preferred) Knowledge of Track & Trace systems (Preferred) MS Office Acting professionally Excellent Communication skills (written and verbal) Numerical skills are essential Working with people Adhering to principles and Values Relating & Networking Analysing Delivering results and meeting client expectations Coping with pressure Qualification and Experience Matric (with Maths / Accounting subjects) 3-5 Years relevant working experience in client service, would be deemed appropriate for this level position Previous Cash Management Centre experience would be highly beneficial Exposure/experience dealing with banking systems would be beneficial