Client Liason Officer

About the Role

We are looking for a proactive, organised, and client-focused Client Liaison Officer to join our team. This is a client-facing sales and admin role that supports the Front of House (FOH) team, helps manage inquiries and bookings, coordinates questionnaires with the Assessment Coordinator and psychologists, and provides ongoing administrative support for marketing activities.

The ideal candidate will have experience in client-facing sales or marketing roles and be comfortable combining relationship-building with strong organisational and administrative skills.

Key Responsibilities

Client Inquiry, Sales Support & FOH Support

• Assist Front of House with incoming initial inquiries.
• Conduct outreach calls to new inquiries.
• Help book therapists for appointments.
• Follow up with therapists as needed to confirm bookings and arrangements.
• Act as a point of contact for client questions, referrals, and day-to-day processing enquiries.
• Provide admin support to Front of House in the afternoon (Central location) and extra support during busy periods or when additional capacity is required.

Questionnaire Coordination

• Work with the Assessment Coordinator and psychologists to coordinate questionnaires sent to parents.

Organisation & General Admin

• Organise and keep track of documents, contacts, and information across teams.
• Support smooth coordination between FOH, therapists, and the Assessment Coordinator.
• Help develop simple systems that improve communication and workflow.
• File documents onto Cliniko as required.
• Coordinate insurance information when requested.
• Update scheduling when needed.

Marketing Admin Support

• Provide administrative support for marketing activities, including assisting with creating materials, coordination, and related tasks.

Additional Support

• Undertake other ad-hoc tasks to support the smooth running of the practice.

Requirements

• Strong organisational skills and ability to manage multiple tasks.

• Clear, professional written and verbal communication (English and Chinese required).

• Experience in client-facing sales, marketing, administrative, or coordination roles preferred.

• Comfortable using practice management systems (e.g. Cliniko) and Google Workspace.

• Proactive, reliable, and able to handle sensitive information with confidentiality.

• Flexible attitude and willingness to support different teams as needed.

• Knowledge of allied health professions preferred.

• Canva and Adobe design skills would be an advantage.

  Working Hours:
  Monday to Friday: 12:30 pm – 6:30 pm
  Saturday: Once a month, 9:00 am – 3:00 pm

  Location:
  Wong Chuk Hang and Central