Client Management Assistant

Job summary

Oak & Acorns Abuja is seeking a smart, organised, customer-focused, and hardworking Client Management Assistant to join its team at the Abuja office. The successful candidate will be responsible for building and maintaining positive relationships with clients through telephone calls, WhatsApp, email, and other communication channels. The role also involves responding to client enquiries, providing timely assistance, following up on client requests, maintaining accurate client records, and supporting the company's client service and administrative operations. The ideal candidate must be a university graduate or possess an equivalent recognised qualification in any discipline, have basic computer knowledge, possess excellent typing skills, and demonstrate good communication, interpersonal, and organisational abilities.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities:

• Establish and maintain good relationships with existing and prospective clients.
• Communicate professionally with clients through telephone calls, WhatsApp, email, and other approved communication channels.
• Respond promptly and courteously to client enquiries, complaints, and requests.
• Follow up with clients on pending enquiries, service requests, documentation, and other outstanding matters.
• Provide clients with accurate information about the company's services and direct complex enquiries to the appropriate department.
• Maintain updated client databases, communication records, and follow-up schedules.
• Type, prepare, and send client correspondence, reports, and other relevant documents.
• Ensure that client requests are properly documented and handled within the appropriate timelines.
• Monitor client feedback and escalate complaints or service issues to management when necessary.
• Support client onboarding, documentation, appointment scheduling, and general administrative activities.
• Maintain strict confidentiality of client information and company records.
• Perform other reasonable client management and administrative duties as assigned by management.

Requirements:

• A university degree or equivalent recognised qualification in any discipline.
• Basic computer literacy and familiarity with Microsoft Word, email, and internet-based communication tools.
• Excellent typing skills and the ability to prepare documents accurately.
• Good written and spoken English.
• Previous experience in customer service, client relations, sales support, or administration will be an advantage but is not compulsory.

Required Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service and relationship management skills.
• Proficiency in using WhatsApp, telephone calls, and email for professional communication.
• Good typing speed and accuracy.
• Basic computer and data-entry skills.
• Excellent follow-up, organisation, and time-management skills.
• Patience, courtesy, professionalism, and a positive attitude.
• Attention to detail and the ability to multitask.
• Problem-solving skills and the ability to handle client complaints diplomatically.
• Honesty, discretion, and the ability to maintain client confidentiality.
• Punctuality, reliability, and willingness to learn.

Working Schedule:

• Resumption: 7:30 AM
• Closing: 5:00 PM
• Working Days: Monday to Friday

Location: Aminu Kano Crescent, Wuse 2, Abuja, Nigeria.

How to Apply: Interested and qualified candidates should submit their updated CV and a brief application letter.