Client Management Associate

Client Management Associate

Los Angeles, CA – on-site

Rago/Wright is looking for a Client Management Associate to join our collaborative team to provide comprehensive administrative support to Specialists and serve as the first point of contact in our LA Modern Auctions Gallery. As a Client Management Associate, you will utilize excellent client service to ensure a smooth operational experience for our clients. The position also serves as a key liaison for consignors and bidders, handling inquiries related to contracts, commissions, submissions, bid registration, and providing day-of-sale support as needed.

Rago/Wright is a network of auction houses specializing in fine art, design, decorative arts, jewelry and watches, and pop culture. Comprised of six industry-leading brands - Rago, Wright, LA Modern Auctions, Toomey & Co., Poster Auctions International, and Landry Pop Auctions – we represent a powerful force in the marketplace. With galleries in Lambertville, NJ, Chicago, IL, Los Angeles, CA, and New York City, NY, our teams collaborate across departments and locations, working closely together to support the company leading up to and during auctions and exhibitions in a fast-paced and creatively driven environment. This is a unique opportunity to work with an industry leader and contribute to a dynamic, collaborative environment where art and design are celebrated.

To succeed as the Client Management Associate, you should have:

• Bachelor’s degree and 2+ years of administrative and customer service experience in a fast-paced, client-facing role
• Experience in an auction house, gallery, or museum setting preferred
• Excellent attention to detail and organizational skills
• Strong written and verbal communication abilities
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in standard computer programs such as Outlook, Word, Excel, Slack, and database systems

Your responsibilities as the Client Management Associate will include:

• Serve as the front of house representative in our LA Modern Auctions galleries, greeting clients, providing direction to the appropriate department during client visits including to Specialists, previews, incoming and outgoing property departments, as well as assisting with general inquiries in person, by phone and over email
• Facilitate and support an exceptional in-person client experience by liaising with clients and Specialists, providing detailed information on exhibitions and the bidder registration process as needed, and ensuring excellent client service throughout
• Provide administrative support to Specialists to ensure top client service and operational execution, including but not limited to data entry for prospective consignments, proposals, and contracts; generate and distribute consignor agreements; and coordinate shipping follow-up, notifying property management teams of incoming property
• Coordinate and liaise with Cataloguing team on designated consignments and inventory management as needed
• Work with Client Accounting to address consignor-related questions regarding terms entry, introductory commissions and other questions related to the client consignment process
• Assist with client service related to consignor inquiries (phone, email and other company platforms), submissions and follow up questions related to contracts, shipping and sales schedules
• Assist bidders as needed with pre-sale questions and bid registration
• Day of sale and special events assistance as requested

Best-in-Class Benefits and Culture:

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation of $55,000 - $65,000 annually, depending on experience, and an extensive benefits package including:

• Comprehensive medical, dental, vision insurance
• Eligible for annual performance bonus
• Safe Harbor 401(k) with 3% company contribution
• Basic life insurance (covered by us)
• 18 days of paid personal time off and about 10 company holidays per year, including an end of year office closure
• Paid Parental Leave
• Employee Assistance Program
• Commuter Benefits Program and free on-site parking

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Bring Art, Research & Stories to Life. If you’re ready to turn your passion for art and design into meaningful auction experiences, we’d love to hear from you. Join Rago/Wright and become part of a collaborative, creative team where your research, writing, and attention to detail help shape how exceptional works are discovered, presented, and celebrated. Apply today and make your mark in the world of art and design.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.