Client Management Specialist

Role & responsibilities

• Identify and develop new business opportunities in infrastructure, construction, engineering, and related sectors.
• Build and maintain strong relationships with clients, consultants, contractors, government agencies, and other key stakeholders.
• Coordinate with project teams to monitor the progress of ongoing projects and ensure timely communication with clients and management.
• Act as a liaison between clients, engineering teams, procurement, finance, and senior management to facilitate smooth project execution.
• Prepare and deliver compelling presentations, proposals, technical-commercial documents, and marketing materials.
• Participate in pre-bid meetings, client discussions, site visits, and project review meetings.
• Attend and actively contribute to cross-functional/internal stakeholder meetings while maintaining detailed MoM and tracking action points to ensure timely execution.
• Track market trends, competitor activities, and customer requirements to support strategic business decisions.
• Support tendering, business development, and contract-related activities in coordination with cross-functional teams.
• Maintain accurate records of client interactions, project updates, and business opportunities.
• Ensure timely follow-up on customer inquiries, project milestones, and stakeholder commitments.
• Represent the company at industry events, exhibitions, networking forums, and business meetings.
• Contribute to branding, marketing campaigns, and corporate communication initiatives.

Preferred candidate profile

• Strong verbal and written communication skills in English
• Excellent interpersonal, negotiation, and relationship management abilities.
• Strong stakeholder management skills with the ability to engage clients, consultants, vendors, and internal teams.
• Ability to manage multiple ongoing projects and coordinate across departments.
• Good understanding of engineering project lifecycles.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with CRM or project management tools is an advantage.

Ability to work independently and handle pressure in a fast-paced environment