Client Management Team Lead

Company Website: https://ndsdata.com/

Location: 19th Floor, Octagon Centre, San Miguel Avenue, Ortigas Center, Pasig City Employment Type: Full-time, Onsite

Working Hours: 9 PM - 6 AM PH Time

Overview

The Team Lead, Client Management is responsible for leading a team of Client Managers who support the successful delivery of traffic data surveying and transportation analytics projects. This role oversees day-to-day operations, project execution, stakeholder engagement, and team performance to ensure client requirements are met with accuracy, quality, and timeliness.

As a people leader, the Team Lead provides direction, coaching, and support to their team while partnering closely with regional managers, clients, field operations teams, and internal stakeholders. The role requires strong project management capabilities, relationship-building skills, operational oversight, and the ability to drive continuous improvement in a dynamic, client-focused environment.

Key Responsibilities

• Lead, coach, and develop a team of Client Managers to drive performance, engagement, and professional growth.
• Foster a culture of accountability, collaboration, continuous improvement, and client-focused service.
• Build and maintain strong partnerships with clients, regional leaders, and internal stakeholders.
• Oversee the successful planning, coordination, and delivery of traffic data surveying projects and related services.
• Monitor operational performance, project outcomes, and service quality to ensure client expectations are met.
• Support workload planning, prioritization, and resource management across the team.
• Drive process improvements and operational efficiencies that enhance team effectiveness and stakeholder experience.
• Serve as an escalation point for complex project, operational, and stakeholder concerns.
• Utilize data, reporting, and business insights to support decision-making and performance management.
• Contribute to strategic initiatives that strengthen operational excellence, client satisfaction, and business growth.

Required Qualifications

• Bachelor's degree in Business, Management, Project Management, Engineering, Transportation Planning, Geography, Communications, or a related field.
• Minimum of 3 years of experience in a Team Lead, Supervisor, or People Leadership role.
• Minimum of 5 years of experience in client management, project coordination, operations, service delivery, or related functions.
• Demonstrated experience managing multiple projects, priorities, and stakeholders simultaneously.
• Proven ability to build and maintain effective relationships with clients and cross-functional teams.
• Strong proficiency in Google Workspace, including Google Sheets, Docs, Slides, Forms, and Drive.
• Experience utilizing project management and workflow platforms, including Airtable or similar tools, to manage project delivery and operational workflows.
• Working knowledge of Google Maps and Google Earth for project planning, location review, and geographic analysis.
• Excellent communication, organization, problem-solving, and decision-making skills.

Preferred Skills

• Strong project management and resource planning capabilities.
• Experience with Airtable and other project management, workflow, or CRM platforms.
• Knowledge of traffic data collection, transportation, geospatial, mapping, or related industries.
• Strong stakeholder management and relationship-building skills.
• Ability to analyze operational data and leverage reporting tools to drive performance improvements.
• Demonstrated adaptability and resilience in navigating changing priorities, business needs, and operational environments.
• Innovative mindset with the ability to identify opportunities, challenge existing processes, and implement practical solutions that improve efficiency and outcomes.
• Experience leading process improvement and operational excellence initiatives.
• Strong coaching, mentoring, and talent development capabilities.
• Ability to thrive in a fast-paced, collaborative, and client-focused environment.

Success in this Role

A successful Team Lead, Client Management builds a high-performing team that consistently delivers quality outcomes for clients and stakeholders. They create an environment of accountability, operational excellence, and continuous improvement while ensuring projects are executed efficiently, client expectations are met, and team members are supported in their growth and development.